Job Description
Job title:
Customer Service Executive
Contract type:
Permanent
Location:
Specialisation:
Salary:
₹300,000 - ₹450,000 Annual
Reference:
PR/101463
Contact details:
Dimple Girdhar
Contact email:
[email protected]
Job published:
September 12, 2026 05:52
Designation: Customer Service Assistant
Location: Gurgaon
Responsibilities:
Responsible for initiating shipments from company’s overseas factories to customers in India
Understanding customer’s delivery process & initiating shipment procedure by coordinating with
customers & internal members sitting in SE Asia, China & Japan
Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups,
factory follow-ups etc.
Preparation of all documentation required for completing shipments
Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a
regular basis
Sound understanding about shipment & logistics terminologies, tracking mechanism, incident
reporting and escalation management
Supporting ad-hoc organizational initiatives in maintain business operations as when required
Position Requirements:
3 years of experience in the field of logistics, shipments & deliveries in manufacturing companies
or export-import houses, and admin related work.
Highly adept in understanding shipment issues & executing them into actions with little supervision
Strong communication skills & fluent in English as profile requires consistent collaboration with
Indian customers & internal members sitting in China, Thailand, Singapore & Japan
Good with numbers, analysis & executing instructions in internal logistics system
Ability to think strategically and conceptually and maintain a focus on quick turnaround times
Experience working in MS Excel, Word & PPT
What we provide:
Exposure to work with multiple types of products & industries (auto, EV, medical, telecom,
aerospace, industrial machines etc.)
Exposure in collaborating with overseas colleagues & cultures
o Opportunities for overseas trainings, factory visits & customer visits whenever required
Great working environment & opportunity to work directly with the Japanese Director
Participation in global trainings, meetings & interaction with Japanese top management
An open work culture with little supervision & independency in decision making
Opportunity to learn Japanese language
Travel allowances, mobile phone & bill, & other additional benefits
No late night shifts, 5 day working, office hours (8 AM to 5 PM) & paid, casual & sick leaves
Customer Service Executive
Contract type:
Permanent
Location:
Specialisation:
Salary:
₹300,000 - ₹450,000 Annual
Reference:
PR/101463
Contact details:
Dimple Girdhar
Contact email:
[email protected]
Job published:
September 12, 2026 05:52
Designation: Customer Service Assistant
Location: Gurgaon
Responsibilities:
Responsible for initiating shipments from company’s overseas factories to customers in India
Understanding customer’s delivery process & initiating shipment procedure by coordinating with
customers & internal members sitting in SE Asia, China & Japan
Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups,
factory follow-ups etc.
Preparation of all documentation required for completing shipments
Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a
regular basis
Sound understanding about shipment & logistics terminologies, tracking mechanism, incident
reporting and escalation management
Supporting ad-hoc organizational initiatives in maintain business operations as when required
Position Requirements:
3 years of experience in the field of logistics, shipments & deliveries in manufacturing companies
or export-import houses, and admin related work.
Highly adept in understanding shipment issues & executing them into actions with little supervision
Strong communication skills & fluent in English as profile requires consistent collaboration with
Indian customers & internal members sitting in China, Thailand, Singapore & Japan
Good with numbers, analysis & executing instructions in internal logistics system
Ability to think strategically and conceptually and maintain a focus on quick turnaround times
Experience working in MS Excel, Word & PPT
What we provide:
Exposure to work with multiple types of products & industries (auto, EV, medical, telecom,
aerospace, industrial machines etc.)
Exposure in collaborating with overseas colleagues & cultures
o Opportunities for overseas trainings, factory visits & customer visits whenever required
Great working environment & opportunity to work directly with the Japanese Director
Participation in global trainings, meetings & interaction with Japanese top management
An open work culture with little supervision & independency in decision making
Opportunity to learn Japanese language
Travel allowances, mobile phone & bill, & other additional benefits
No late night shifts, 5 day working, office hours (8 AM to 5 PM) & paid, casual & sick leaves
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Admin Executive sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
