Job Description
Full job description
National Kiwi Hatchery Aotearoa – Rotorua
Permanent | Part-time (Min 12 hours/week) | Tourism & Conservation
Mō tātou, ā, mō kā uri ā muri ake nei – For us and our children after us
Join a kaupapa that protects one of Aotearoa’s most treasured taonga – the kiwi. As part of the National Kiwi Hatchery team, you’ll play a key role in delivering world-class guided experiences while upholding the values of Ngāi Tahu, manaakitanga, and exceptional customer care.
We are looking for a Ratoka Kiritaki – Customer Service Guide who is passionate about people, conservation, and creating unforgettable experiences for our manuhiri (visitors).
Te Mahi – What you’ll do
Customer Service
Welcome all manuhiri in a friendly, engaging, professional manner, upholding Ngāi Tahu Tourism values.
Manage admissions, bookings, and customer enquiries accurately and efficiently.
Maintain excellent presentation in customer areas, including light cleaning duties.
Balance tills daily and ensure accurate processing of bookings, vouchers, and customer information.
Build positive relationships with drivers, guides, and industry partners.
Support opening and closing duties, following all security and operational procedures.
Guiding
Deliver enthusiastic, educational, and culturally aligned guided experiences.
Provide clear, informative pre-tour briefings or karakia.
Manage groups effectively, ensuring manuhiri needs are met and safety is prioritised.
Continue developing your knowledge of kiwi conservation, local stories, and our operations.
Maintain a professional, friendly presence and create a fun, welcoming environment.
Retail
Ensure retail spaces are well stocked and visually appealing.
Assist customers with merchandise purchases and use upselling techniques.
Shuttle Driving (if endorsed)
Safely transport manuhiri between Agrodome and the Hatchery.
Complete daily vehicle checks and follow all safety procedures.
Keep shuttle vans clean and presentable inside and out.
Cultural Aspirations & Sustainability
Participate in cultural development, including learning mihi, karakia, and te reo Māori.
Support our commitment to the Tiaki Promise and sustainability goals.
Help promote actions and behaviours that contribute to carbon reduction and kaitiakitanga.
Kā Pūkeka – Experience
Minimum 12 months’ experience in a fast-paced tourism operation or customer-facing role.
Strong interpersonal and communication skills.
Confident IT skills, including booking systems, spreadsheets, and databases.
Kā Tohu Mātauraka – Qualifications
NCEA Level 3 or equivalent.
Full, clean driver licence held for at least two years.
P Endorsement (desirable).
Tourism qualification (desirable).
Strong spoken and written English.
Ō Pūmanawa – Attributes & Competencies
Customer-focused and dedicated to delivering exceptional experiences.
Excellent communication skills and high professional standards.
Detail-oriented with high accuracy.
Ability to multitask, prioritise, and work calmly under pressure.
A proactive team player with a positive “can-do” attitude.
Resilient and adaptable in a dynamic environment.
Eagerness to learn Ngāi Tahu values, tikanga, and te reo Māori.
Comfortable working in a bicultural environment and applying Te Tiriti o Waitangi principles.
He aha ai? – Why join us?
At the National Kiwi Hatchery, you’ll be contributing to the future of kiwi conservation while working in a supportive, inclusive environment. You’ll enjoy:
Opportunities for cultural and professional development.
A close-knit and passionate team.
The chance to make a real impact in conservation and tourism.
Being part of a kaupapa guided by the whakataukī:
“Mō tātou, ā, mō kā uri ā muri ake nei – For us and our children after us.”
Job Details
Reference #
35485
Business areas
National Kiwi Hatchery
Posted on
Tuesday 17 Feb 2026
Closes on
22 Feb 2026 12:00
Expertise
Hospitality & Tourism
Work type(s)
Part-time, Permanent
National Kiwi Hatchery Aotearoa – Rotorua
Permanent | Part-time (Min 12 hours/week) | Tourism & Conservation
Mō tātou, ā, mō kā uri ā muri ake nei – For us and our children after us
Join a kaupapa that protects one of Aotearoa’s most treasured taonga – the kiwi. As part of the National Kiwi Hatchery team, you’ll play a key role in delivering world-class guided experiences while upholding the values of Ngāi Tahu, manaakitanga, and exceptional customer care.
We are looking for a Ratoka Kiritaki – Customer Service Guide who is passionate about people, conservation, and creating unforgettable experiences for our manuhiri (visitors).
Te Mahi – What you’ll do
Customer Service
Welcome all manuhiri in a friendly, engaging, professional manner, upholding Ngāi Tahu Tourism values.
Manage admissions, bookings, and customer enquiries accurately and efficiently.
Maintain excellent presentation in customer areas, including light cleaning duties.
Balance tills daily and ensure accurate processing of bookings, vouchers, and customer information.
Build positive relationships with drivers, guides, and industry partners.
Support opening and closing duties, following all security and operational procedures.
Guiding
Deliver enthusiastic, educational, and culturally aligned guided experiences.
Provide clear, informative pre-tour briefings or karakia.
Manage groups effectively, ensuring manuhiri needs are met and safety is prioritised.
Continue developing your knowledge of kiwi conservation, local stories, and our operations.
Maintain a professional, friendly presence and create a fun, welcoming environment.
Retail
Ensure retail spaces are well stocked and visually appealing.
Assist customers with merchandise purchases and use upselling techniques.
Shuttle Driving (if endorsed)
Safely transport manuhiri between Agrodome and the Hatchery.
Complete daily vehicle checks and follow all safety procedures.
Keep shuttle vans clean and presentable inside and out.
Cultural Aspirations & Sustainability
Participate in cultural development, including learning mihi, karakia, and te reo Māori.
Support our commitment to the Tiaki Promise and sustainability goals.
Help promote actions and behaviours that contribute to carbon reduction and kaitiakitanga.
Kā Pūkeka – Experience
Minimum 12 months’ experience in a fast-paced tourism operation or customer-facing role.
Strong interpersonal and communication skills.
Confident IT skills, including booking systems, spreadsheets, and databases.
Kā Tohu Mātauraka – Qualifications
NCEA Level 3 or equivalent.
Full, clean driver licence held for at least two years.
P Endorsement (desirable).
Tourism qualification (desirable).
Strong spoken and written English.
Ō Pūmanawa – Attributes & Competencies
Customer-focused and dedicated to delivering exceptional experiences.
Excellent communication skills and high professional standards.
Detail-oriented with high accuracy.
Ability to multitask, prioritise, and work calmly under pressure.
A proactive team player with a positive “can-do” attitude.
Resilient and adaptable in a dynamic environment.
Eagerness to learn Ngāi Tahu values, tikanga, and te reo Māori.
Comfortable working in a bicultural environment and applying Te Tiriti o Waitangi principles.
He aha ai? – Why join us?
At the National Kiwi Hatchery, you’ll be contributing to the future of kiwi conservation while working in a supportive, inclusive environment. You’ll enjoy:
Opportunities for cultural and professional development.
A close-knit and passionate team.
The chance to make a real impact in conservation and tourism.
Being part of a kaupapa guided by the whakataukī:
“Mō tātou, ā, mō kā uri ā muri ake nei – For us and our children after us.”
Job Details
Reference #
35485
Business areas
National Kiwi Hatchery
Posted on
Tuesday 17 Feb 2026
Closes on
22 Feb 2026 12:00
Expertise
Hospitality & Tourism
Work type(s)
Part-time, Permanent
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Guide | National Kiwi Hatchery position is now open for candidates interested in the Customer Care sector. This role in Rotorua offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.