Customer Service Officer |0|80 FTE|
Job details
Job description, work day and responsibilities
Who are we?
We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role
Join Our Dynamic Trade Waste Team as a Customer Service Officer!
We're looking for a passionate and driven individual to join our Trade Waste team and deliver exceptional service to our customers while supporting our dynamic team. This is a part-time opportunity (0.8 FTE), with a requirement to work Monday, Tuesday, Thursday, and Friday for team coverage.
In this exciting role, you'll have the opportunity to:
Process trade waste applications swiftly and efficiently, ensuring compliance with our Customer Charter and making a real impact on customer satisfaction
Engage with new occupiers of commercial and industrial facilities, building strong relationships and providing support
Provide expert technical advice and guidance over the phone, helping our customers navigate Trade Waste regulatory compliance
Keep our operations running smoothly by making updates to our works schedule and billing database
Administer all Accounts Payable and Receivable processing of our branch
Handle billing tasks for tankered waste and batch discharge customers
If you are a proactive problem-solver with a passion for customer service and a knack for multitasking, we want to hear from you!
Who are you?
With a background in Administration or Customer Service, you pride yourself on providing an excellent experience to customers. You're a strong communicator with skills to negotiate and influence, who naturally builds relationships and customer rapport, and has experience preparing professional and constructive written communication.
It's important that you have a safety-first mindset, have the ability to comprehend technical matters and are open to learning new technical skills. Your experience working in fast-paced environments means you can manage multiple tasks at once, effectively prioritise your work and mange stakeholder expectations.
What's in it for you?
A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
15 weeks paid parental leave for all parents and paid super on unpaid parental leave
A range of benefits, including free on-site parking and cultural leave.
A great culture working in collaborative teams with strong work ethics.
Career focused learning and development opportunities.
The opportunity to be part of an organisation committed to environmental initiatives.
Enjoy modern office facilities with panoramic beachfront views.
We're for everyone
We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity and differences that bring our culture to life.
Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we're all different, we still share a common goal to deliver healthy water for life.
We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au
Keen to make an impact?
This is a Level 2 role with remuneration starting from $86,354 + superannuation (pro-rata, 0.80 FTE).
Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday, 8th September 2024.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
Company profile
Company Logo for South East Water
South East Water
2.8
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32 reviews
Aboriginal acknowledgement
South East Water proudly acknowledges our region’s Aboriginal community and their rich culture and pays respect to their Elders past and present. We acknowledge Aboriginal people as Australia’s first peoples and as the traditional owners and custodians of the land and water on which we rely. We recognise and value the ongoing contribution of Aboriginal people and communities to Victorian life and how this enriches us. We embrace the spirit of reconciliation, working towards the equality of outcomes and ensuring an equal voice.
Source: This is an extract from the company's own website.
Aboriginal acknowledgement
South East Water proudly acknowledges our region’s Aboriginal community and their rich culture and pays respect to their Elders past and present. We acknowledge Aboriginal people as Australia’s first peoples and as the traditional owners and custodians of the land and water on which we rely. We recognise and value the ongoing contribution of Aboriginal people and communities to Victorian life and how this enriches us. We embrace the spirit of reconciliation, working towards the equality of outcomes and ensuring an equal voice.
Source: This is an extract from the company's own website.
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Company address
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Offer ID: #880393,
Published: 2 weeks ago,
Company registered: 1 year ago
