Customer Service officer – Bristol

Spire Healthcare


Bank Registered Nurse - Pre-assessment
Spire Healthcare • Harpenden, United Kingdom • via Nurses.co.uk
10 hours ago
Full–time
No Degree Mentioned
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Job description
Bank Registered Nurse | Harpenden | Flexible working | Competitive rates

Spire Harpenden Hospital has an exciting opportunity for a Registered Nurse to join the bank team in the Pre-Operative Department.

Duties and responsibilities:

To provide exemplary planned care for patients and assist in the management and organisation of care provision in a variety of hospital settings
• Assess patients' health and wellbeing across a complex and changing caseload.
• Assist in the delivery of care to meet individuals' health and wellbeing needs
• Provide and receive complex, sensitive or contentious information.
• Develop own knowledge and skills and that of others.
• Promotes best practice in health and safety and security.
• Assist in maintaining and developing services.
• Contribute to quality improvement.
• Promote people's equality, diversity and rights.
• Acknowledge the risk of Healthcare Associated Infections (HCAI) and understand own responsibility as agreed with line manager in the prevention and control of HCAI.

Who we're looking for:
• Registered Nurse
• Working towards a post registration qualification in a clinical specialism
• Working in teams
• Work with minimum supervision
• Experience of applying clinical reasoning skills to a range of complex and varied patient case mixes
• Experience in a caring role
• Competence across a range of nursing skills supported by professional and clinical knowledge
• Possess the mandatory training requirements for role including infection control and health and safety competencies.
• Demonstrate principles of accountable practice
• English language to IELTS 7.0
• Possess Equipment and Medical Devices Competences
• Continuing professional development.
• Trained on MS Office and other relevant packages
• Root cause analysis

Bank Benefits:
• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.
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C
Co-operative Bank plc


Customer Service officer – Bristol
Co-operative Bank plc • Bristol, United Kingdom • via Talents By StudySmarter
4 days ago
£18,480–£27,600 a year
Full–time
No Degree Mentioned
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Job description
Overview

Customer Service Officer

Location: Bristol

Salary: £23,000

Contract: 12 month (fixed term)

Hours: Full Time - 35 hours per week

Monday - Friday 09:00 - 17:00 and two Saturdays a month 09:00 - 13:00

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.

Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
What a typical day will look like
• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across a variety of channels including in person, telephone and secure digital messages
• Identifying and addressing customer’s needs
• Cash management control
• Utilizing various internal systems to update customer records
• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
• Protecting and educating customers against fraud and scams
• Engaging with customers from various backgrounds including those who may be vulnerable
• Working towards personal/team targets and objectives
• Adhering to day to day regulatory and compliance requirements
• Working as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participating in community outreach work and charity projects
Knowledge, skills and experience required
• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
• The ability to work in a fast paced environment
What You Can Expect From Us
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal history checks and financial checks.

We reserve the right to close this advert early if we receive a high volume of suitable applications.
• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.

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