Lead Software Engineer - Backend

Monzo Bank


Principal Product Manager, Operations
Monzo Bank • London, United Kingdom • via LinkedIn
5 days ago
Full–time
No Degree Mentioned
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Job description
🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London or Remote UK | 💰 £120,000 to £160,000 (depending on experience) + stock options + Benefits | Product at Monzo | Hear from the team

About The Role

As a Principal Product Manager in Operations, you will lead high-impact initiatives, using technologies such as ML and LLMs to enhance Monzo’s award-winning customer support. As a senior member of Monzo’s product team, you’ll be responsible for setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You’ll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo’s product strategy for Customer Support and drive innovation within the team.

You Should Apply If You
• Have 5-10 years of experience successfully launching complex, high-impact products within a world-class, product-led organisation, including experience in online or mobile product management.
• Have led zero-to-one product launches, while maintaining operations on existing products or services.
• Thrive in a cross-functional environment, partnering with engineers, designers, and other teams to prioritise, design, and deliver high-quality systems and features.
• Possess high attention to detail and are uncompromising about user-centric design that elegantly addresses customer problems.
• Are data-driven and analytical, comfortable challenging assumptions or being challenged to ensure decisions are sound and well-supported by data.
• Lead through influence and vision, inspiring and guiding multiple teams with clarity on product direction and generating excitement around projects.
• Communicate effectively and persuasively with diverse audiences, structuring information to fit the audience and purpose, and handling complex information clearly.
• Relentlessly seek improvements, challenging the status quo to make tangible, positive changes for both customers and the business.
• Break down and solve complex problems systematically, applying analytical thinking and quantitative skills to identify core metrics and drivers of success.
• Prioritise effectively to maximise the impact of your work, balancing short-term needs with long-term strategic goals.
• Make sound decisions in ambiguity, understanding that in a high-stakes environment, there often isn’t one "right" answer.
• Bring creativity and fresh ideas, contributing novel solutions and nurturing creativity within the team.
• Inspire and motivate, effectively rallying people towards common goals and energising others to give their best.
• Build trust quickly, navigating diverse perspectives and managing disagreements constructively and empathetically.
• Share our excitement for Monzo’s mission in personal finance, and bring curiosity, humility, and a commitment to learning and growth for yourself and others.

The Interview Process

Our interview process involves 4 main stages:
• Recruiter Call
• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s In It For You

💰 £120,000 to £160,000 depending on experience ➕ stock options & benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, ****** orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
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C
Chase- Candidate Experience page


Lead Software Engineer - Backend
Chase- Candidate Experience page • London, United Kingdom • via JPMorgan Chase Login
Full–time
No Degree Mentioned
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Job description
At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Lead Software Engineer at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on providing Testing Technologies across functional domains.

Job responsibilities
• Use domain modeling techniques to allow us to build best in class business products.
• Structure software so that it is easy to understand, test and evolve.
• Build solutions that avoid single points of failure, using scalable architectural patterns.
• Develop secure code so that our customers and ourselves are protected from malicious actors.
• Promptly investigate and fix issues and ensure they do not resurface in the future.
• Make sure our releases happen with zero downtime for our end-users.
• See that our data is written and read in a way that's optimized for our needs.
• Keep an eye on performance, making sure we use the right approach to identify and solve problems.
• Ensure our systems are reliable and easy to operate.
• Keep us up to date by continuously updating our technologies and patterns.
• Support the products you've built through their entire lifecycle, including in production and during incident management
• Manage a growing team whilst remaining hands-on and close to the code

Required qualifications, capabilities & skills
• Formal training or certification on software engineering concepts and applied experience
• Recent hands-on professional experience as a Lead Software Backend Engineer
• Experience in coding in a recent version of the Java programming language
• Experience in designing and implementing effective tests (unit, component, integration, end-to-end, performance, etc.)
• Excellent written and verbal communication skills in English
• Experience in collaboration and negotiation with non-engineering teams to ensure timely delivery
• Experience with operating, supporting and the security of mission critical software applications

Preferred qualifications, capabilities & skills
• Experience in working in a highly regulated environment / industry

#ICBCareer #ICBEngineering