Job Description
Posted on 23 Feb 2026
Customer Service Officer (Casual Pool)
Closing date: 10/03/2026 5:00 PM W. Australia Standard Time
Location: Various sites across Albany
Department: Arts & Culture Management
Compensation: Hourly Rate AUD $44.07 - $46.81
Employment type: Casual/Vacation
Work Arrangement: On-site
Opportunity:
The City of Albany is looking for enthusiastic, customer-focused individuals for a customer service casual pool to be utilised across various sites in the city. The sites include the Library, Town Hall, Vancouver Arts Centre, Albany Leisure and Aquatic Centre (ALAC), Albany Visitors Centre, and Customer Service at our North Road Administration Building.
Reporting to the relevant area supervisor, you will play a key role in creating a welcoming first point of contact, ensuring exceptional customer experiences, and providing cashiering and telephonist services for the city.
About You:
To succeed in this customer-facing role, you will need excellent communication, interpersonal, and customer service skills. You should be a team player with strong computer literacy and numeracy abilities.
If you have experience in cashiering, working in a high-traffic customer service environment, and have a passion for community, we encourage you to apply.
About Us:
The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the city, you can help us to reach our full potential. We employ around 500 staff members and provide an exceptional and committed service to the City of Albany, and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.
What We Offer:
The city offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:
Professional development opportunities, including training, memberships, and study assistance
Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
Access to our Employee Assistance Program (EAP) for you and your family
Discounted ALAC Memberships
Volunteering support
Employee recognition program
Discounted Private Health Insurance
Interested?
To apply, please follow the submission instructions outlined in the Application Pack.’
Please Note: To be eligible for an interview, your cover letter/selection criteria must clearly address the key points outlined in the Application Pack.
For any role related queries or for further assistance with the process please contact People and Culture at [email protected] or on 6820 3110.
Deadline: Applications close 5pm, Tuesday 10 March 2026
The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, ****** orientations, and gender identities.
Customer Service Officer (Casual Pool)
Closing date: 10/03/2026 5:00 PM W. Australia Standard Time
Location: Various sites across Albany
Department: Arts & Culture Management
Compensation: Hourly Rate AUD $44.07 - $46.81
Employment type: Casual/Vacation
Work Arrangement: On-site
Opportunity:
The City of Albany is looking for enthusiastic, customer-focused individuals for a customer service casual pool to be utilised across various sites in the city. The sites include the Library, Town Hall, Vancouver Arts Centre, Albany Leisure and Aquatic Centre (ALAC), Albany Visitors Centre, and Customer Service at our North Road Administration Building.
Reporting to the relevant area supervisor, you will play a key role in creating a welcoming first point of contact, ensuring exceptional customer experiences, and providing cashiering and telephonist services for the city.
About You:
To succeed in this customer-facing role, you will need excellent communication, interpersonal, and customer service skills. You should be a team player with strong computer literacy and numeracy abilities.
If you have experience in cashiering, working in a high-traffic customer service environment, and have a passion for community, we encourage you to apply.
About Us:
The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the city, you can help us to reach our full potential. We employ around 500 staff members and provide an exceptional and committed service to the City of Albany, and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.
What We Offer:
The city offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:
Professional development opportunities, including training, memberships, and study assistance
Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
Access to our Employee Assistance Program (EAP) for you and your family
Discounted ALAC Memberships
Volunteering support
Employee recognition program
Discounted Private Health Insurance
Interested?
To apply, please follow the submission instructions outlined in the Application Pack.’
Please Note: To be eligible for an interview, your cover letter/selection criteria must clearly address the key points outlined in the Application Pack.
For any role related queries or for further assistance with the process please contact People and Culture at [email protected] or on 6820 3110.
Deadline: Applications close 5pm, Tuesday 10 March 2026
The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, ****** orientations, and gender identities.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer (Casual Pool) position is now open for candidates interested in the Government Job Alert sector. This role in Albany offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
