Customer Service Officer

Purpose:

To assist Council's customers with a range of telephone and face to face enquiries, payments, and services regionally in the Customer Service Centre.



Key Responsibilities:

Customer Service

Provide high quality, proactive customer service and support to internal and external Council customers via phone, email and in person in accordance with Council's Customer Service Charter.
Create, monitor and update customer requests within Council's Customer request system.
Ensure relevant documents and correspondence are attached to customer request records.
Follow up and escalate outstanding customer requests as required.
Ensure business documents, e-mails and correspondence are recorded in Council's document management system.



Facility Bookings and Hire

Assist customers hiring Council facilities and venues (both casual or regular hire) in accordance with Standard Operating Procedure including:
Collection and receipting of hire fees and bonds
Arrange pre-event hire induction, familiarisation and training on the use of venue equipment (e.g. audio-visual equipment and other technology)
Process bond refunds (full or partial)
Maintain and update Council's facility booking platforms as required.



Payments and Banking

Accurately process customer payments and maintain records within Councils financial management system (Authority) including:
Receipting payments including rating, debtors, registrations and fees and charges
Undertake daily banking activities in accordance with established policies and procedures, including:
Ensure cash, EFTPOS and cheque figures balance / reconcile with banking reports
Complete end of day banking ensuring required float is maintained and surplus cash is banked



See attached position description for further responsibilities




Mandatory and Highly Desirable Qualifications and Licences:

To be successful you will need to demonstrate that you have (or have the ability to obtain upon commencement) the below mandatory requirements for the role:

Current C (Car) Class Driver Licence
Certificate III in Business Administration (or similar discipline); or Attained through previous appointment, service and/or study, an equivalent level of expertise and experience to undertake the range of activities required



Required Skills and Experience:

Well-developed interpersonal skills with the ability to establish and maintain positive relationships with internal and external stakeholders at all levels.

Ability to accurately complete and comply with financial processes (daily balancing and receipting etc.).
Strong organisational and administrative skills, with the drive and ability to work with minimal supervision.
Commitment to a team-based approach, with demonstrated ability to work cooperatively to achieve work unit goals.
Well-developed computer skills in the Microsoft Suite (Outlook, Word, Excel, PowerPoint) and ability to quickly learn IT systems.
Ability to demonstrate a strong commitment to Maranoa Regional Council's values and team goals.
Previous experience working in local government or similar environment will be highly regarded but is not essential.


Details and Benefits:

Location: Roma, Qld
Full-time position - 36.25 hours per week
Maranoa locality allowance - $72.00 per fortnight
5 weeks annual leave
15 days personal leave
Fortnightly Rostered Days Off (RDOs)
Opportunities for professional development and career growth
Relocation Assistance up to $5000 - terms and conditions apply
Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)


What do you need to apply:

Covering letter stating why you are interested in the position and what you will bring to Maranoa Regional Council.
Current resume (CV).
We recommend you prepare these documents before you commence your online application because you will be asked to upload them.



This position not quite right for you? We also welcome applications for other executive positions within Maranoa Regional Council based on this advertisement.



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Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace. Applications will be reviewed as they are received, and interviews may be conducted prior to the closing date.

Applications from agencies will not be reviewed or considered.

This role will require reference checks, medical assessment including drug and ******* screen, driver's licence check and criminal history check.

Council reserves the right to close the listing early if a suitable candidate is selected.



For more information:

Website: www.maranoa.qld.gov.au

Telephone: 1300 007 662

Australia
Queensland
Roma Show on map Get directions