Job Description
Customer Service & Operations, Customer
Customer Service & Operations Delivery Manager, AVP
Closing date for applications: 26/0+/2026
Gurugram, India
Permanent
Full Time
#R-0023XXXXXX
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Job description
Join us as a Customer Service & Operations Delivery Manager
• Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments
• You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at associate vice president level
What you'll do
As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.
Your responsibilities will include:
• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls
• Delivering the management of key controls and support in the maintenance of the business continuity plans
The skills you'll need
We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.
Additionally, you’ll have:
• Good knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks
Customer Service & Operations Delivery Manager, AVP
Closing date for applications: 26/0+/2026
Gurugram, India
Permanent
Full Time
#R-0023XXXXXX
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Job description
Join us as a Customer Service & Operations Delivery Manager
• Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments
• You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at associate vice president level
What you'll do
As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.
Your responsibilities will include:
• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls
• Delivering the management of key controls and support in the maintenance of the business continuity plans
The skills you'll need
We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.
Additionally, you’ll have:
• Good knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Operations Delivery Manager| AVP position is now open for candidates interested in the Customer Care sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
