Customer Service Representative

Job details
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Job type

Full-time
 
Location
Clayton VIC
 
Benefits
Pulled from the full job description
Employee assistance program
On-site parking
Salary packaging
 
Full job description
Position Summary


As a key member of our Customer Service team, you will play a pivotal role in delivering outstanding service to both domestic and international clients. You will collaborate across departments and support the external sales team to ensure seamless product delivery and informed customer engagement.

Key Responsibilities

Build and maintain strong customer relationships across local and global markets

Manage inbound enquiries with professionalism, accuracy, and responsiveness

Accurately process sales orders and coordinate with Warehouse, Purchasing, and Production teams as required

Prepare detailed quotations and assist in the tendering process

Provide product guidance and support in collaboration with the external sales team

Candidate Profile

We are seeking a proactive, service-oriented individual who thrives in a dynamic environment and is eager to contribute to team success.


Essential Requirements:

Strong interpersonal skills and a solutions-driven mindset

Proficiency in Microsoft Office Suite and experience with ERP systems

Permanent work rights in Australia or a valid work visa

Ability to pass a pre-employment background check

Desirable:

Experience with domestic and international shipping documentation

Familiarity with Incoterms and export procedures

What We Offer

Competitive base salary

Annual performance-based bonus

Salary sacrifice options and superannuation matching contributions of up to 5% from Howmet.

Employee Assistance Program (EAP)

Access to on-site physiotherapy (by appointment)

Free on-site parking and proximity to public transport

An inclusive, multicultural workplace culture committed to employee wellbeing

Grow with Us

This role presents an excellent opportunity to build, revive, or enhance your career with a global organization that values stability, development, and a collaborative work environment. At Howmet, our priority is people—ensuring their safety, supporting their growth, and fostering a culture of shared success.


Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report .