Job Description
Role & Responsibilities:
· Responsible for incoming chat contacts
· Follow up on customer requests
· Outbound & inbound calling
· First response to customers and sales team.
· Daily and weekly reports, delivery based on results and requests.
· Keeping all KPIs in line and customer satisfaction as a priority.
· Attend to chat volume, send daily pick up reports to couriers
· Assistance to sales teams
· Weekly report on incidents and common issues
· Customer education, client and partner communication written and spoken
Skills & Knowledge:
· Computer skills
· English Proficiency
· Positive positioning and multitasking
· Knowledge in customer success
· Experience – 1 to 2 years
Location: Noida Sector 16
Monday to Friday: 0+:30 AM to 06:30 PM
Saturday: 10:00 AM to 02:00 PM
Sunday: Off
· Responsible for incoming chat contacts
· Follow up on customer requests
· Outbound & inbound calling
· First response to customers and sales team.
· Daily and weekly reports, delivery based on results and requests.
· Keeping all KPIs in line and customer satisfaction as a priority.
· Attend to chat volume, send daily pick up reports to couriers
· Assistance to sales teams
· Weekly report on incidents and common issues
· Customer education, client and partner communication written and spoken
Skills & Knowledge:
· Computer skills
· English Proficiency
· Positive positioning and multitasking
· Knowledge in customer success
· Experience – 1 to 2 years
Location: Noida Sector 16
Monday to Friday: 0+:30 AM to 06:30 PM
Saturday: 10:00 AM to 02:00 PM
Sunday: Off
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
