Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Word processing
Organisational skills
IT
+ show more
Do you have experience in Word processing?
Languages
English
Job details
Here’s how the job details align with your profile.
Job type
Permanent
Location
Coventry
Benefits
Pulled from the full job description
Private medical insurance
Full job description
Welcome to Moneycorp
We’re delighted you’re interested in being a part of Moneycorp.
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments’ ecosystem.
With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders.
We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations.
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey.
The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.
Find out more about Moneycorp’s offering, global footprint and capabilities here:
About Us | moneycorp
Your Next Challenge
We are currently seeking a Customer Services Representative, who will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.
You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.
Key Accountabilities
Customer Queries
The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately
Customer loyalty
Speaking positively and enthusiastically about the company and its products and services
Ensuring that a professional company and brand image is provided at all times to customers and colleagues
Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.
Maintain company standards
Ensuring all original documentation received is recorded, scanned and archived.
Complying with our policies and procedures at all times.
Actively looking for business improvements and taking to management what you find
Ensure all tasks are dealt with in line with team KPIs
Assisting with project work › Helping with the testing and development of new systems/processes
Knowledge and Experience:
Experience in a Customer Service /middle office role would be great, but not a necessity if you’re a quick learner
Experience communicating via telephone and email
Language Skills:
Excellent English, written and verbal is essential
Skills and Competencies:
You’ll need clear written and verbal communication skills
Excellent and empathetic listener
Good organisational skills notably prioritisation
Strong numerical skills
IT literate, good with word processing, spreadsheet and email packages
Excellent attention to detail
Personal Attributes:
Approachable and personable
Positive demeanour
Professional
Takes initiative
Enjoys working as a team
Calm under pressure and enjoys a fast paced environment
The successful candidate will be part of a dynamic team and work in a fast-paced environment, catering to a diverse mix of stakeholders with varying needs. Therefore, the ideal candidate should be a self-starter, as there is an opportunity to make an immediate and tangible contribution to the business.
Please note: This is a permanent position with an opportunity to work within the Customer Services team based in our Coventry office.
What you get in return:
This role offers a competitive salary, plus a benefits package including private medical health insurance.
Interested?
If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.
For company news, announcements and market insights, visit our News Hub.
You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.
Diversity and Inclusion
Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.
All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.
Here’s how the job qualifications align with your profile.
Skills
Word processing
Organisational skills
IT
+ show more
Do you have experience in Word processing?
Languages
English
Job details
Here’s how the job details align with your profile.
Job type
Permanent
Location
Coventry
Benefits
Pulled from the full job description
Private medical insurance
Full job description
Welcome to Moneycorp
We’re delighted you’re interested in being a part of Moneycorp.
In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments’ ecosystem.
With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders.
We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations.
We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey.
The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.
Find out more about Moneycorp’s offering, global footprint and capabilities here:
About Us | moneycorp
Your Next Challenge
We are currently seeking a Customer Services Representative, who will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.
You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.
Key Accountabilities
Customer Queries
The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately
Customer loyalty
Speaking positively and enthusiastically about the company and its products and services
Ensuring that a professional company and brand image is provided at all times to customers and colleagues
Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.
Maintain company standards
Ensuring all original documentation received is recorded, scanned and archived.
Complying with our policies and procedures at all times.
Actively looking for business improvements and taking to management what you find
Ensure all tasks are dealt with in line with team KPIs
Assisting with project work › Helping with the testing and development of new systems/processes
Knowledge and Experience:
Experience in a Customer Service /middle office role would be great, but not a necessity if you’re a quick learner
Experience communicating via telephone and email
Language Skills:
Excellent English, written and verbal is essential
Skills and Competencies:
You’ll need clear written and verbal communication skills
Excellent and empathetic listener
Good organisational skills notably prioritisation
Strong numerical skills
IT literate, good with word processing, spreadsheet and email packages
Excellent attention to detail
Personal Attributes:
Approachable and personable
Positive demeanour
Professional
Takes initiative
Enjoys working as a team
Calm under pressure and enjoys a fast paced environment
The successful candidate will be part of a dynamic team and work in a fast-paced environment, catering to a diverse mix of stakeholders with varying needs. Therefore, the ideal candidate should be a self-starter, as there is an opportunity to make an immediate and tangible contribution to the business.
Please note: This is a permanent position with an opportunity to work within the Customer Services team based in our Coventry office.
What you get in return:
This role offers a competitive salary, plus a benefits package including private medical health insurance.
Interested?
If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.
For company news, announcements and market insights, visit our News Hub.
You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.
Diversity and Inclusion
Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.
All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Coventry offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
