Job Description
Handle inbound customer inquiries via phone, email, and chat with professionalism and courtesy
Provide accurate information regarding products, services, and company policies
Perform data entry tasks to update customer records accurately and efficiently
Identify customer needs and recommend appropriate solutions or products
Upsell or cross-sell additional products or services to enhance customer experience and increase sales opportunities
Maintain excellent phone etiquette and communication skills to ensure positive interactions
Analyze customer feedback and issues to identify trends and suggest improvements
Collaborate with team members to resolve complex customer concerns promptly
Document all interactions thoroughly in the CRM system for future reference
Requirements
Proven experience in customer service, sales, or related roles is preferred
Strong communication fluent in English
Ability to perform data entry with accuracy and attention to detail
Excellent phone etiquette and interpersonal skills
Analytical skills to assess customer needs and provide tailored solutions
Ability to handle multiple tasks efficiently in a fast-paced environment
Familiarity with upselling techniques and sales strategies
Multilingual abilities are a plus for serving diverse customers effectively
Job Types: Full-time, Permanent, Fixed term contract
Pay: $15.25-$25.85 per hour
Benefits:
Company events
Company pension
Flexible schedule
Life insurance
Paid time off
Work Location: On the road
Provide accurate information regarding products, services, and company policies
Perform data entry tasks to update customer records accurately and efficiently
Identify customer needs and recommend appropriate solutions or products
Upsell or cross-sell additional products or services to enhance customer experience and increase sales opportunities
Maintain excellent phone etiquette and communication skills to ensure positive interactions
Analyze customer feedback and issues to identify trends and suggest improvements
Collaborate with team members to resolve complex customer concerns promptly
Document all interactions thoroughly in the CRM system for future reference
Requirements
Proven experience in customer service, sales, or related roles is preferred
Strong communication fluent in English
Ability to perform data entry with accuracy and attention to detail
Excellent phone etiquette and interpersonal skills
Analytical skills to assess customer needs and provide tailored solutions
Ability to handle multiple tasks efficiently in a fast-paced environment
Familiarity with upselling techniques and sales strategies
Multilingual abilities are a plus for serving diverse customers effectively
Job Types: Full-time, Permanent, Fixed term contract
Pay: $15.25-$25.85 per hour
Benefits:
Company events
Company pension
Flexible schedule
Life insurance
Paid time off
Work Location: On the road
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Montréal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
