Role & Responsibilities:

· Responsible for incoming chat contacts

· Follow up on customer requests

· Outbound & inbound calling

· First response to customers and sales team.

· Daily and weekly reports, delivery based on results and requests.

· Keeping all KPIs in line and customer satisfaction as a priority.

· Attend to chat volume, send daily pick up reports to couriers

· Assistance to sales teams

· Weekly report on incidents and common issues

· Customer education, client and partner communication written and spoken

Skills & Knowledge:

· Computer skills

· English Proficiency

· Positive positioning and multitasking

· Knowledge in customer success

· Experience – 1 to 2 years

Location: Noida Sector 16

Monday to Friday: 09:30 AM to 06:30 PM

Saturday: 10:00 AM to 02:00 PM

Sunday: Off