Job Description
Leading Telecom captive company is hiring in their direct payroll for Technical support/customer support role in Pune
Job Title: Technical Support Voice/Customer support
Shift: Rotational Shift
Work Location: Pune
Week Off: 5 days working (2 days rotational week off)
Qualification: Undergraduate/Graduate/ Post Graduate
Candidate should have minimum 6 months Experience in Technical Support Voice/Customer support voice
We are looking for immediate joiners only
Job Role
Voice /Non Voice Process
Handling customer issues, queries and complaints via calls
Should have a basic Telecom and Networking knowledge or experience
Should be able to troubleshoot and resolve telecom, broadband, ISP and networking issues
Requirements
Candidate should have,
1. Good Communication skills
2. Take calls Over Phone / Chat which involves working in different time zones
3. Take calls from Global clients and initiate the right response to them, positively and professionally.
4. Flexible to work in shifts.
5. Excellent English - both verbal and written communication skills
6. Knowledge of customer service principles and practices
7. Good technical knowledge
8.Should have a basic Telecom and Networking knowledge or experience
+. Should be able to troubleshoot and resolve telecom, broadband, ISP and networking issues
Benefits
Both side Cab+ Incentive
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Job Types: Full-time, Regular / Permanent
Salary: ₹1+,550.47 - ₹33,65+.46 per month
Schedule:
• Flexible shift
• Night shift
• Rotational shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Speak with the employer
++1 +8306634+3
Job Title: Technical Support Voice/Customer support
Shift: Rotational Shift
Work Location: Pune
Week Off: 5 days working (2 days rotational week off)
Qualification: Undergraduate/Graduate/ Post Graduate
Candidate should have minimum 6 months Experience in Technical Support Voice/Customer support voice
We are looking for immediate joiners only
Job Role
Voice /Non Voice Process
Handling customer issues, queries and complaints via calls
Should have a basic Telecom and Networking knowledge or experience
Should be able to troubleshoot and resolve telecom, broadband, ISP and networking issues
Requirements
Candidate should have,
1. Good Communication skills
2. Take calls Over Phone / Chat which involves working in different time zones
3. Take calls from Global clients and initiate the right response to them, positively and professionally.
4. Flexible to work in shifts.
5. Excellent English - both verbal and written communication skills
6. Knowledge of customer service principles and practices
7. Good technical knowledge
8.Should have a basic Telecom and Networking knowledge or experience
+. Should be able to troubleshoot and resolve telecom, broadband, ISP and networking issues
Benefits
Both side Cab+ Incentive
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Job Types: Full-time, Regular / Permanent
Salary: ₹1+,550.47 - ₹33,65+.46 per month
Schedule:
• Flexible shift
• Night shift
• Rotational shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Speak with the employer
++1 +8306634+3
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
