Job Description
Job description
About Us
Home Saunas Since 1974 is a trusted name in the sauna industry, known for delivering quality craftsmanship and excellent customer service. As we continue to grow, we are seeking a motivated and customer-focused individual to join our team as a Customer Service & Office Administrator.
Position Summary
This hybrid role combines responsibilities in customer service, administrative support, and shipping coordination. You’ll be the first point of contact for customers, manage communications and order documentation, and support the sales team in delivering an outstanding customer experience.
Key Responsibilities
Customer Service & Sales Support
• Handle incoming calls and emails, responding to inquiries and routing messages appropriately
• Assist customers with questions, orders, and follow-ups
• Support the sales team by preparing documentation and ensuring customer satisfaction
• Follow up with leads and maintain sales records
• Build relationships with customers to support repeat business and referrals
Administrative Duties
• Maintain accurate paperwork and digital records to company standards
• Follow established company procedures and sales workflows
• Provide general office support as needed
Shipping Coordination
• Prepare packing slips and customs invoices ahead of shipments
• Email tracking numbers to customers upon shipment
• Complete and file shipping documentation in an organized manner
Skills & Qualifications
• Strong problem-solving and analytical skills
• Excellent verbal and written communication
• High attention to detail and accuracy
• Positive, professional, and customer-focused demeanor
• Ability to work independently and as part of a team
• Ethical, reliable, and accountable with a strong work ethic
Familiarity and comfort with modern office software is a must, including:
• Microsoft Office Suite (Word, Excel, Outlook)
• Cloud-based platforms such as Google Workspace
• CRM and ERP systems (experience with QuickBooks Online and/or Odoo is an asset)
• Shipping platforms and e-commerce tools
• Design software i.e. AutoCAD, Sketchup, etc – Is an asset
Work Schedule
• Monday to Friday, between 8:30 AM – 5:00 PM
• Total weekly hours: 40 hours depending on workload
Compensation
• Starting wage: $25 per hour – Will consider switching to salary after 6 months
• Performance reviews and wage increases considered at 6 months and 1 year
How to Apply
If you're a self-starter who thrives in a dynamic environment and loves helping customers, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
• Casual dress
• On-site parking
Ability to commute/relocate:
• Kitchener, ON N2E 3B3: reliably commute or plan to relocate before starting work (preferred)
Experience:
• Customer Service/Administration: 2 years (preferred)
Language:
• English (required)
Location:
• Kitchener, ON N2E 3B3 (preferred)
Work Location: In person
Expected start date: 2026-08-11
About Us
Home Saunas Since 1974 is a trusted name in the sauna industry, known for delivering quality craftsmanship and excellent customer service. As we continue to grow, we are seeking a motivated and customer-focused individual to join our team as a Customer Service & Office Administrator.
Position Summary
This hybrid role combines responsibilities in customer service, administrative support, and shipping coordination. You’ll be the first point of contact for customers, manage communications and order documentation, and support the sales team in delivering an outstanding customer experience.
Key Responsibilities
Customer Service & Sales Support
• Handle incoming calls and emails, responding to inquiries and routing messages appropriately
• Assist customers with questions, orders, and follow-ups
• Support the sales team by preparing documentation and ensuring customer satisfaction
• Follow up with leads and maintain sales records
• Build relationships with customers to support repeat business and referrals
Administrative Duties
• Maintain accurate paperwork and digital records to company standards
• Follow established company procedures and sales workflows
• Provide general office support as needed
Shipping Coordination
• Prepare packing slips and customs invoices ahead of shipments
• Email tracking numbers to customers upon shipment
• Complete and file shipping documentation in an organized manner
Skills & Qualifications
• Strong problem-solving and analytical skills
• Excellent verbal and written communication
• High attention to detail and accuracy
• Positive, professional, and customer-focused demeanor
• Ability to work independently and as part of a team
• Ethical, reliable, and accountable with a strong work ethic
Familiarity and comfort with modern office software is a must, including:
• Microsoft Office Suite (Word, Excel, Outlook)
• Cloud-based platforms such as Google Workspace
• CRM and ERP systems (experience with QuickBooks Online and/or Odoo is an asset)
• Shipping platforms and e-commerce tools
• Design software i.e. AutoCAD, Sketchup, etc – Is an asset
Work Schedule
• Monday to Friday, between 8:30 AM – 5:00 PM
• Total weekly hours: 40 hours depending on workload
Compensation
• Starting wage: $25 per hour – Will consider switching to salary after 6 months
• Performance reviews and wage increases considered at 6 months and 1 year
How to Apply
If you're a self-starter who thrives in a dynamic environment and loves helping customers, we’d love to hear from you. Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
• Casual dress
• On-site parking
Ability to commute/relocate:
• Kitchener, ON N2E 3B3: reliably commute or plan to relocate before starting work (preferred)
Experience:
• Customer Service/Administration: 2 years (preferred)
Language:
• English (required)
Location:
• Kitchener, ON N2E 3B3 (preferred)
Work Location: In person
Expected start date: 2026-08-11
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service/Office Administration position is now open for candidates interested in the Admin Executive sector. This role in Kitchener offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
