Job Description
In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.
And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.
We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager.
About the role
This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.
Working closely with the CSM Team (Global) and Australia Country Manager, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
In this role you will be:
Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
Owning the client journey from sale to renewal (and beyond)
Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
Creating opportunities for revenue growth
Ensuring clients renew on same or better terms
Using all data and relevant resources to create compelling client stories to amplify our success
Requirements
We’re looking for great characters with the right attitude and aptitude.
Here’s a few things you’ll need to be able to demonstrate…
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
Being able to handle a range of different tasks so being organised will be key with strong administration skills
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Ability to work independently and thrive in a process-driven, task-orientated, team environment
Comfortable producing reports and data analysis
Quick and capable learner, thirst to be an expert in your field
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
Experience of working in SAAS/Tech start up is highly desirable
Benefits
Location
Hybrid working set-up.
real culture & working environment
Paid vacation including Federal Holidays
Excellent benefits package
Benefits:
Health insurance
Holidays
11% Superannuation
Schedule:
8 hour shift
Monday to Friday
And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.
We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, process-oriented Customer Success Manager.
About the role
This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success. We are looking for a dynamic individual who has a passion in building relationships and can offer best in class customer service.
Working closely with the CSM Team (Global) and Australia Country Manager, you will be involved in onboarding new clients, account reviews and customer communications. Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
In this role you will be:
Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
Owning the client journey from sale to renewal (and beyond)
Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
Creating opportunities for revenue growth
Ensuring clients renew on same or better terms
Using all data and relevant resources to create compelling client stories to amplify our success
Requirements
We’re looking for great characters with the right attitude and aptitude.
Here’s a few things you’ll need to be able to demonstrate…
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
Being able to handle a range of different tasks so being organised will be key with strong administration skills
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Ability to work independently and thrive in a process-driven, task-orientated, team environment
Comfortable producing reports and data analysis
Quick and capable learner, thirst to be an expert in your field
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
Experience of working in SAAS/Tech start up is highly desirable
Benefits
Location
Hybrid working set-up.
real culture & working environment
Paid vacation including Federal Holidays
Excellent benefits package
Benefits:
Health insurance
Holidays
11% Superannuation
Schedule:
8 hour shift
Monday to Friday
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Manager -Full time - Permanent - Perth, Australia position is now open for candidates interested in the Customer Care sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
