Customer Success Manager - LinkedIn Talent Solutions

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Success Manager partners closely with their assigned sales partners to ensure LinkedIn customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM, you will be tasked with serving as a customer champion and advocate , helping customers realize value from their investment and partnering on customer retention and expansion. You will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities:

Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise. 
Drive AI feature adoption and bring customers on the change journey in the new Agentic future
Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
Maintain an understanding of LinkedIn’s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
Work with our global support team to ensure customer escalations are resolved and lean in as needed.
Document all communication with customers accurately and in a timely manner via system tools
Travel may be required as per customer need to build stronger engagement


Qualifications

Basic Qualifications:  

6+ years of experience in Customer Success / Account Management / Consulting / Product Training and Enablement / Project Management / Change Management


 Preferred Qualifications:

Recruiting or other applicable talent experience
Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Fundamental organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
Fundamental understanding of Sales concepts and Software as a Service
Bachelor's degree or equivalent practical experience


Suggested Skills:

Collaboration
Agility
Prioritization
Business Strategy
Customer Success
Analytics
Project Management
Account Management
Change Management
Customer-centricity


Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.