Job Description
Who We Are & What We Believe
B2B selling is evolving fast. Buyers expect a transparent, collaborative, and personalized experience—but 60% of deals still go dark, leaving teams struggling to maintain momentum and visibility. At GetAccept, we’re transforming how revenue teams engage buyers by delivering a Digital Sales Room powered by AI—a shared space where sellers and buyers can stay aligned, accelerate decisions, and confidently reach the finish line.
With 5,000+ customers across 50+ countries, GetAccept is the global leader in the Digital Sales Room category (G2). Our platform helps organizations streamline their sales process, improve buyer engagement, and drive predictable revenue growth.
Our success is powered by people—innovators, creators, collaborators, and problem-solvers who believe deeply in our vision.
So what's the role about?
We’re looking for a Customer Success Manager to join our US team and play a critical role in onboarding, retaining, and expanding our customer base. You will be the strategic partner guiding customers throughout their entire journey - helping them adopt GetAccept, realize value quickly, and grow with the platform. You will:
Lead world-class onboarding experiences: Set customers up for long-term success by ensuring smooth implementation, rapid adoption, and strong early engagement.
Drive value through ongoing guidance & ROI conversations: Conduct thoughtful quarterly business reviews that highlight performance insights, uncover opportunities, and connect GetAccept’s capabilities—especially our AI-driven workflows—to customer goals.
Become a trusted advisor: Deeply understand customer needs, workflows, and challenges so you can guide them to measurable success with our Digital Sales Room.
Collaborate cross-functionally: Partner with product, support, marketing, and sales teams to elevate the customer experience and help shape our roadmap.
Own expansion opportunities: Identify growth potential within your accounts and contribute to revenue through targeted upsell and cross-sell motions. This role is quota-carrying.
Your team
As part of our NYC-based US team, you’ll collaborate daily with a global network of Customer Success Managers, Account Managers, and Product specialists. You will report directly to Ali Khaleel Ali, Head of Sales US and CS, who is highly committed to mentorship, empowerment, and supporting your long-term growth.
What we offer you
A Strong, People-First Culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together.
Category Leadership: Be part of the team defining the Digital Sales Room category and shaping how the world’s top revenue teams engage buyers.
Global Impact: Work with customers around the world and influence how they modernize their sales processes.
A Collaborative, High-Energy Environment: Join a group of passionate individuals who care deeply about customer outcomes.
Career Growth & Ownership: This role gives you the opportunity to shape your path as we scale—your ideas matter, and your impact will be visible.
Is it you we are looking for?
3–5 years of experience in customer-facing roles within tech/SaaS
Strong understanding of customer ecosystems—CRMs, document platforms, workflows, security, signing processes, etc.
Technical curiosity paired with a passion for customer success
Incredible organizational skills and the ability to manage multiple accounts effectively
Experience in project management and guiding customers through implementation
A proactive, strategic mindset—and the resilience needed to thrive in a fast-growing SaaS environment
A love for teamwork, collaboration, and helping customers win
Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!
Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today!
OTE (on target earnings) Range: $125,000 – $165,000 USD
B2B selling is evolving fast. Buyers expect a transparent, collaborative, and personalized experience—but 60% of deals still go dark, leaving teams struggling to maintain momentum and visibility. At GetAccept, we’re transforming how revenue teams engage buyers by delivering a Digital Sales Room powered by AI—a shared space where sellers and buyers can stay aligned, accelerate decisions, and confidently reach the finish line.
With 5,000+ customers across 50+ countries, GetAccept is the global leader in the Digital Sales Room category (G2). Our platform helps organizations streamline their sales process, improve buyer engagement, and drive predictable revenue growth.
Our success is powered by people—innovators, creators, collaborators, and problem-solvers who believe deeply in our vision.
So what's the role about?
We’re looking for a Customer Success Manager to join our US team and play a critical role in onboarding, retaining, and expanding our customer base. You will be the strategic partner guiding customers throughout their entire journey - helping them adopt GetAccept, realize value quickly, and grow with the platform. You will:
Lead world-class onboarding experiences: Set customers up for long-term success by ensuring smooth implementation, rapid adoption, and strong early engagement.
Drive value through ongoing guidance & ROI conversations: Conduct thoughtful quarterly business reviews that highlight performance insights, uncover opportunities, and connect GetAccept’s capabilities—especially our AI-driven workflows—to customer goals.
Become a trusted advisor: Deeply understand customer needs, workflows, and challenges so you can guide them to measurable success with our Digital Sales Room.
Collaborate cross-functionally: Partner with product, support, marketing, and sales teams to elevate the customer experience and help shape our roadmap.
Own expansion opportunities: Identify growth potential within your accounts and contribute to revenue through targeted upsell and cross-sell motions. This role is quota-carrying.
Your team
As part of our NYC-based US team, you’ll collaborate daily with a global network of Customer Success Managers, Account Managers, and Product specialists. You will report directly to Ali Khaleel Ali, Head of Sales US and CS, who is highly committed to mentorship, empowerment, and supporting your long-term growth.
What we offer you
A Strong, People-First Culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together.
Category Leadership: Be part of the team defining the Digital Sales Room category and shaping how the world’s top revenue teams engage buyers.
Global Impact: Work with customers around the world and influence how they modernize their sales processes.
A Collaborative, High-Energy Environment: Join a group of passionate individuals who care deeply about customer outcomes.
Career Growth & Ownership: This role gives you the opportunity to shape your path as we scale—your ideas matter, and your impact will be visible.
Is it you we are looking for?
3–5 years of experience in customer-facing roles within tech/SaaS
Strong understanding of customer ecosystems—CRMs, document platforms, workflows, security, signing processes, etc.
Technical curiosity paired with a passion for customer success
Incredible organizational skills and the ability to manage multiple accounts effectively
Experience in project management and guiding customers through implementation
A proactive, strategic mindset—and the resilience needed to thrive in a fast-growing SaaS environment
A love for teamwork, collaboration, and helping customers win
Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!
Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today!
OTE (on target earnings) Range: $125,000 – $165,000 USD
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Manager- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
