Job Description
Company Description
Verge Inc. is a Software company based in Fremont, California.
Job Description
• Plan, prioritize and delegate work tasks to ensure the proper functioning of the customer service department.
• Monitor, track, and enforce departmental policies, procedures, and goals.
• Identify and implement strategies to improve the quality of customer service.
• Onboard and train new employees in a streamlined and efficient manner which might involve administrative support.
• Ensure that secure and accurate records are kept and maintained of communications with clients.
• Follow the directions of the senior management and help develop and update customer service policies and procedures.
• Monitor customer grievance process. Review reports and take appropriate actions.
• Responsible for dealing with difficult and heightened customer service issues.
• Ability to work remotely from a remote location
• Deliver software demos
• Engage clients in meaningful discussion and resolve their software related issues
• Deliver training to clients and arrange constant sessions in helping them set up the software according to their needs
• Make necessary client calls and arrange meetings
• Stay connected to social media activity and bring onboard new customers and help in retaining the existing clients
Qualifications
At least 2+ years' customer-facing experience
A bachelor's degree in business or a related field is required
Onboard and train new employees in a streamlined and efficient manner
Strong analytical skills and obsessive attention to detail, with the ability to multitask
Ability to communicate proactively - connect the dots for the customer
Passion for solving customer problems and helping them succeed
Commitment to put the customer first, with empathy and emotional intelligence
A personality that enjoys talking to customers and establishing good relationships
Ability to manage customers' expectations and experience in a way that results in high customer satisfaction
Ability to dig into complex systems to understand how they work and how they can be improved
Tech-savvy - you can quickly understand and communicate complex issues in a simple manner
An entrepreneurial spirit and a passion for improving products and processes
Excellent written and verbal communication skills
High levels of adaptability, initiative, and pro-activeness
A kind, open, fun, team-oriented working attitude
Experience working with IT applications (Intermediate Excel skills are required for this role)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Verge Inc. is a Software company based in Fremont, California.
Job Description
• Plan, prioritize and delegate work tasks to ensure the proper functioning of the customer service department.
• Monitor, track, and enforce departmental policies, procedures, and goals.
• Identify and implement strategies to improve the quality of customer service.
• Onboard and train new employees in a streamlined and efficient manner which might involve administrative support.
• Ensure that secure and accurate records are kept and maintained of communications with clients.
• Follow the directions of the senior management and help develop and update customer service policies and procedures.
• Monitor customer grievance process. Review reports and take appropriate actions.
• Responsible for dealing with difficult and heightened customer service issues.
• Ability to work remotely from a remote location
• Deliver software demos
• Engage clients in meaningful discussion and resolve their software related issues
• Deliver training to clients and arrange constant sessions in helping them set up the software according to their needs
• Make necessary client calls and arrange meetings
• Stay connected to social media activity and bring onboard new customers and help in retaining the existing clients
Qualifications
At least 2+ years' customer-facing experience
A bachelor's degree in business or a related field is required
Onboard and train new employees in a streamlined and efficient manner
Strong analytical skills and obsessive attention to detail, with the ability to multitask
Ability to communicate proactively - connect the dots for the customer
Passion for solving customer problems and helping them succeed
Commitment to put the customer first, with empathy and emotional intelligence
A personality that enjoys talking to customers and establishing good relationships
Ability to manage customers' expectations and experience in a way that results in high customer satisfaction
Ability to dig into complex systems to understand how they work and how they can be improved
Tech-savvy - you can quickly understand and communicate complex issues in a simple manner
An entrepreneurial spirit and a passion for improving products and processes
Excellent written and verbal communication skills
High levels of adaptability, initiative, and pro-activeness
A kind, open, fun, team-oriented working attitude
Experience working with IT applications (Intermediate Excel skills are required for this role)
Additional Information
All your information will be kept confidential according to EEO guidelines.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Fremont offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
