Job Description
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
The Role
Our Talent Marketplace team is at the heart of Employment Hero’s next chapter, helping businesses move away from manual processes and toward a modern, AI-enhanced EmploymentOS.
As a Customer Success Specialist, you are the primary guide for our ANZ customers as they adopt our advanced recruiting software and "SmartMatch"capability. This is a high-velocity, outcome-driven, activation-focused role where you’ll ensure our users are getting the most out of our platform's capabilities. You will partner with existing clients to ensure these specific ATS and hiring modules are configured correctly and integrated into their daily business operations.
You will spend your day engaging with business owners and HR managers, showing them how to navigate our technology to streamline their talent workflows. You are the bridge that ensures a customer moves from having access to a tool to actually achieving a digital transformation in how they manage their hiring processes.
Your key focus areas will be:
You will lead engaging, structured walkthroughs that help customers set up their recruitment software environment, ensuring their ATS settings and workflows are optimized for their specific business needs.
Proactively engage with customers based on platform usage data, identifying those who have a current need for hiring tools but haven't yet integrated the modules into their daily digital routine.
Act as a technical consultant, analyzing a customer's current manual processes and mapping those requirements directly to our software's features and AI-driven matching capabilities to remove administrative friction.
You will follow up with your customers to track their progress within the platform, ensuring they are successfully navigating the system and hitting their first software adoption milestones after your training.
Serve as the eyes and ears of the ANZ market, gathering technical and user-experience feedback to help our Product and Marketing teams refine the platform’s interface and functionality for our local users.
Maintain a high pace of activity and manage your own schedule to hit key product-usage targets, while keeping our internal CRM systems like Salesforce updated with accurate usage insights.
Who you are
To thrive at Employment Hero, you'll need to embody The EH Way — operating with focus, agility, and a hunger for impact. For this role, you'll also bring:
3+ years’ experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales or Digital Onboarding.
A natural ability to present software: You enjoy leading engaging, screen-share sessions that make complex technology feel simple, accessible, and high-value.
A "Software First" mindset: You understand how to diagnose a workflow bottleneck and prescribe a technological solution within the platform.
A high-engagement approach: You thrive on a busy calendar and can maintain a professional, enthusiastic presence across multiple software demonstrations every day.
Strong technical aptitude: You can quickly master new platform features—such as AI-driven candidate matching or complex logic-based ATS workflows—and explain them clearly to non-technical users.
Outcome-driven mindset: You are motivated by seeing high adoption rates and helping businesses transition from manual spreadsheets to automated platform solutions.
Independence: You are comfortable working autonomously in a remote-first setting, taking initiative to drive user engagement across your assigned customer base.
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Company Overview
Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.
Return to Search
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
The Role
Our Talent Marketplace team is at the heart of Employment Hero’s next chapter, helping businesses move away from manual processes and toward a modern, AI-enhanced EmploymentOS.
As a Customer Success Specialist, you are the primary guide for our ANZ customers as they adopt our advanced recruiting software and "SmartMatch"capability. This is a high-velocity, outcome-driven, activation-focused role where you’ll ensure our users are getting the most out of our platform's capabilities. You will partner with existing clients to ensure these specific ATS and hiring modules are configured correctly and integrated into their daily business operations.
You will spend your day engaging with business owners and HR managers, showing them how to navigate our technology to streamline their talent workflows. You are the bridge that ensures a customer moves from having access to a tool to actually achieving a digital transformation in how they manage their hiring processes.
Your key focus areas will be:
You will lead engaging, structured walkthroughs that help customers set up their recruitment software environment, ensuring their ATS settings and workflows are optimized for their specific business needs.
Proactively engage with customers based on platform usage data, identifying those who have a current need for hiring tools but haven't yet integrated the modules into their daily digital routine.
Act as a technical consultant, analyzing a customer's current manual processes and mapping those requirements directly to our software's features and AI-driven matching capabilities to remove administrative friction.
You will follow up with your customers to track their progress within the platform, ensuring they are successfully navigating the system and hitting their first software adoption milestones after your training.
Serve as the eyes and ears of the ANZ market, gathering technical and user-experience feedback to help our Product and Marketing teams refine the platform’s interface and functionality for our local users.
Maintain a high pace of activity and manage your own schedule to hit key product-usage targets, while keeping our internal CRM systems like Salesforce updated with accurate usage insights.
Who you are
To thrive at Employment Hero, you'll need to embody The EH Way — operating with focus, agility, and a hunger for impact. For this role, you'll also bring:
3+ years’ experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales or Digital Onboarding.
A natural ability to present software: You enjoy leading engaging, screen-share sessions that make complex technology feel simple, accessible, and high-value.
A "Software First" mindset: You understand how to diagnose a workflow bottleneck and prescribe a technological solution within the platform.
A high-engagement approach: You thrive on a busy calendar and can maintain a professional, enthusiastic presence across multiple software demonstrations every day.
Strong technical aptitude: You can quickly master new platform features—such as AI-driven candidate matching or complex logic-based ATS workflows—and explain them clearly to non-technical users.
Outcome-driven mindset: You are motivated by seeing high adoption rates and helping businesses transition from manual spreadsheets to automated platform solutions.
Independence: You are comfortable working autonomously in a remote-first setting, taking initiative to drive user engagement across your assigned customer base.
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Company Overview
Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.
Return to Search
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success Specialist -Talent Marketplace - Remote position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
