Job Description
CTI is looking for a motivated candidate to help our customers with our products.
Our products consist of retail inventory management software, e-commerce software, and point of sale (software and hardware). Our customers are retail managers and staff.
You will be responding to customers via email and phone. You will be helping them solve their issues, sometimes this involves troubleshooting bugs, but more often it involves helping the customer use the application in a way that achieves their desired result. You will be configuring, or helping them configure, their system to achieve desired functionality.
You need to:
be able to learn and retain an overall understanding of a fairly complex system.
excel at using desktop software – not just Windows – but to have an aptitude for learning the ins and outs of specialized software.
be familiar with how retail stores typically operate.
have good interpersonal skills for working with our customers.
We are looking for someone who likes:
helping others
solving problems
working with people
being an expert
Our end goal is for you to move from a Level 1 to Level 2 customer support representative.
To get there you must:
thoroughly understand how to use our applications
be a good communicator (both with customers and developers, when required)
be organized and able to multi-task
What our other employees say they like about our company:
Feeling valued by the executive team
Reliable and dependable co-workers
Good teamwork environment
Autonomy
Fast-paced environment
Constant learning opportunities
Nice customers
With a small company, your work makes a difference in the products and services that are delivered
Competitive pay and flexible hours
Experience and Skills you will need:
Prior experience in a software support role
Proficient using technology
Detail oriented
Good communicator
Highly organized
Efficient multi-tasker
Skills that would be an asset:
Previous experience in or supporting business, retail, or accounting software
Previous experience in a similar role
Work location:
For the first 3 weeks of onboarding, you will be working in-office 5 days a week.
After onboarding, work location will be primarily remote, with two days in-office per week.
During busy times, you may be asked to come into the office more than two days per week.
How to apply
Please send us your resume and include a cover letter explaining your interest in this role.
About Carleton Technologies
Carleton Technologies creates and supports industry-leading integrated Inventory Management, e-Commerce, Point of Sale, and Accounting technologies for campus and private-sector retailers. Our products enable our customers to streamline operations, speed up and simplify their Point of Sale, and expand their reach through integrated e-commerce applications.
Job Types: Full-time, Permanent
Pay: From $65,000.00 per year
Benefits:
Casual dress
Dental care
Disability insurance
Flexible schedule
Life insurance
On-site parking
Work from home
Work Location: Hybrid remote in Nepean, ON K2E 7K3
Return
Our products consist of retail inventory management software, e-commerce software, and point of sale (software and hardware). Our customers are retail managers and staff.
You will be responding to customers via email and phone. You will be helping them solve their issues, sometimes this involves troubleshooting bugs, but more often it involves helping the customer use the application in a way that achieves their desired result. You will be configuring, or helping them configure, their system to achieve desired functionality.
You need to:
be able to learn and retain an overall understanding of a fairly complex system.
excel at using desktop software – not just Windows – but to have an aptitude for learning the ins and outs of specialized software.
be familiar with how retail stores typically operate.
have good interpersonal skills for working with our customers.
We are looking for someone who likes:
helping others
solving problems
working with people
being an expert
Our end goal is for you to move from a Level 1 to Level 2 customer support representative.
To get there you must:
thoroughly understand how to use our applications
be a good communicator (both with customers and developers, when required)
be organized and able to multi-task
What our other employees say they like about our company:
Feeling valued by the executive team
Reliable and dependable co-workers
Good teamwork environment
Autonomy
Fast-paced environment
Constant learning opportunities
Nice customers
With a small company, your work makes a difference in the products and services that are delivered
Competitive pay and flexible hours
Experience and Skills you will need:
Prior experience in a software support role
Proficient using technology
Detail oriented
Good communicator
Highly organized
Efficient multi-tasker
Skills that would be an asset:
Previous experience in or supporting business, retail, or accounting software
Previous experience in a similar role
Work location:
For the first 3 weeks of onboarding, you will be working in-office 5 days a week.
After onboarding, work location will be primarily remote, with two days in-office per week.
During busy times, you may be asked to come into the office more than two days per week.
How to apply
Please send us your resume and include a cover letter explaining your interest in this role.
About Carleton Technologies
Carleton Technologies creates and supports industry-leading integrated Inventory Management, e-Commerce, Point of Sale, and Accounting technologies for campus and private-sector retailers. Our products enable our customers to streamline operations, speed up and simplify their Point of Sale, and expand their reach through integrated e-commerce applications.
Job Types: Full-time, Permanent
Pay: From $65,000.00 per year
Benefits:
Casual dress
Dental care
Disability insurance
Flexible schedule
Life insurance
On-site parking
Work from home
Work Location: Hybrid remote in Nepean, ON K2E 7K3
Return
💡 Quick Summary
Seeking a career-building opportunity? The Customer Success & Support, Level 1-2 position is now open for candidates interested in the Operations Executive Jobs sector. This role in Nepean offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
