Job Description
Job Title: Customer Supply Chain Manager (Retail / Customer Focus)
Location: Chicago, IL (Hybrid) or Vernon, CA (Hybrid)
Reports To: Director of Supply Chain Planning
Compensation: $90,000-$120,000 + bonus eligible
Marketing Message
Are you an operator who knows how to execute against the demands of large retail partners and keep product flowing efficiently from production to shelf? Archer Meat Snacks, the fastest-growing jerky brand in the Natural and Specialty Channel, is searching for a Customer Supply Chain Manager to drive operational excellence across key accounts.
Reporting to the Director of Supply Chain Planning, you will own end-to-end supply chain execution for major retail partners, including inventory flow, service levels, forecasting alignment, and order execution. This is a highly cross-functional, high-impact role that partners closely with Sales, Demand Planning, Production Planning, Finance, and Logistics to ensure strong customer performance and operational consistency.
We’re looking for a detail-oriented, hands-on operator who understands how to support high-volume retail accounts, solve problems quickly, and drive execution in a fast-paced environment.
If you thrive at the intersection of operations, planning, and execution and want to play a key role in scaling a high-growth CPG brand, this role is for you.
What You’ll Own & Impact
Customer Supply Chain Execution
• Communicating to DP and Sales what the replenishment cycles and inventory flow projections are for top-most retail accounts (e.g. Costco, Walmart, Target, Sam’s Club, Albertson’s, Kroger, etc.)
• Manage an experienced Customer Service team (based remotely in Southern California) that is focused on daily order management and customer logistics communications
• Ensure strong in-stock performance, fill rates, and overall service levels across all customers
• Partner closely with Archer’s Sales teams and outside broker partners to monitor for and align on inbound orders versus forecasted expectations
Inventory, Forecasting & Performance
• Monitor inventory levels across Archer sites and our retailers and distributors to ensure proper coverage and service levels
• Conduct weekly replenishment analyses to monitor store and distribution center inbound supply, demand consumption, and overall inventory status
• Partner with Sales Operations team to own key event forecasting: promotions, resets, new item launches, and product life-cycle terminations
• Identify and manage against risks of out-of-stocks, over-stocks, and other losses (spoilages, obsolescence, etc.)
• Partner with Demand Planning to improve forecast accuracy and align supply with customer demand
• Analyze inventory, shipments, and service metrics to identify risks and opportunities
Cross-Functional Collaboration
• Partner closely with Sales to support account needs, promotions, and execution
• Collaborate with Supply Planning and Operations to align production with demand
• Work with Finance on inventory, cost, and operational performance metrics
• Provide visibility into risks, gaps, and opportunities to leadership and stakeholders
Operational Execution & Compliance
• Manage retailer compliance requirements, including EDI, routing, and chargebacks
• Support item setup, maintenance, and master data across internal and customer systems
• Identify and resolve operational issues impacting service levels and execution
Continuous Improvement
• Identify opportunities to improve processes, reduce costs, and optimize inventory efficiency
• Drive initiatives to improve service levels, reduce chargebacks, and streamline operations
What Sets You Apart
• 5+ years of experience in supply chain, logistics, or operations within CPG or food manufacturing
• Experience supporting major retail accounts such as Costco, Walmart, Target, or Sam’s Club
• Strong understanding of forecasting, replenishment, and inventory management
• Experience with retailer systems (EDI, Retail Link, or similar)
• Proven ability to work cross-functionally with Sales, Planning, and Operations teams
• Strong analytical and problem-solving skills
• Experience working with 3PLs and external logistics partners
• Bachelor’s degree in Supply Chain, Operations, Business, or related field
Why Join Archer Meat Snacks?
Impact: Play a key role in ensuring operational excellence across major national retail accounts
Visibility: Direct partnership with Supply Chain leadership and cross-functional teams
Ownership: End-to-end accountability for customer supply chain performance
Culture: Fast-moving, collaborative, and execution-focused
Benefits: Competitive compensation, PTO, and 100% employer-paid medical, dental, and vision insurance
Apply Today
If you’re ready to take ownership of supply chain execution for key retail partners and drive meaningful impact at a fast-growing CPG brand, we’d love to meet you.
To learn more about Archer Meat Snacks, visit www.archerjerky.com
Archer Meat Snacks is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, gender expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
Location: Chicago, IL (Hybrid) or Vernon, CA (Hybrid)
Reports To: Director of Supply Chain Planning
Compensation: $90,000-$120,000 + bonus eligible
Marketing Message
Are you an operator who knows how to execute against the demands of large retail partners and keep product flowing efficiently from production to shelf? Archer Meat Snacks, the fastest-growing jerky brand in the Natural and Specialty Channel, is searching for a Customer Supply Chain Manager to drive operational excellence across key accounts.
Reporting to the Director of Supply Chain Planning, you will own end-to-end supply chain execution for major retail partners, including inventory flow, service levels, forecasting alignment, and order execution. This is a highly cross-functional, high-impact role that partners closely with Sales, Demand Planning, Production Planning, Finance, and Logistics to ensure strong customer performance and operational consistency.
We’re looking for a detail-oriented, hands-on operator who understands how to support high-volume retail accounts, solve problems quickly, and drive execution in a fast-paced environment.
If you thrive at the intersection of operations, planning, and execution and want to play a key role in scaling a high-growth CPG brand, this role is for you.
What You’ll Own & Impact
Customer Supply Chain Execution
• Communicating to DP and Sales what the replenishment cycles and inventory flow projections are for top-most retail accounts (e.g. Costco, Walmart, Target, Sam’s Club, Albertson’s, Kroger, etc.)
• Manage an experienced Customer Service team (based remotely in Southern California) that is focused on daily order management and customer logistics communications
• Ensure strong in-stock performance, fill rates, and overall service levels across all customers
• Partner closely with Archer’s Sales teams and outside broker partners to monitor for and align on inbound orders versus forecasted expectations
Inventory, Forecasting & Performance
• Monitor inventory levels across Archer sites and our retailers and distributors to ensure proper coverage and service levels
• Conduct weekly replenishment analyses to monitor store and distribution center inbound supply, demand consumption, and overall inventory status
• Partner with Sales Operations team to own key event forecasting: promotions, resets, new item launches, and product life-cycle terminations
• Identify and manage against risks of out-of-stocks, over-stocks, and other losses (spoilages, obsolescence, etc.)
• Partner with Demand Planning to improve forecast accuracy and align supply with customer demand
• Analyze inventory, shipments, and service metrics to identify risks and opportunities
Cross-Functional Collaboration
• Partner closely with Sales to support account needs, promotions, and execution
• Collaborate with Supply Planning and Operations to align production with demand
• Work with Finance on inventory, cost, and operational performance metrics
• Provide visibility into risks, gaps, and opportunities to leadership and stakeholders
Operational Execution & Compliance
• Manage retailer compliance requirements, including EDI, routing, and chargebacks
• Support item setup, maintenance, and master data across internal and customer systems
• Identify and resolve operational issues impacting service levels and execution
Continuous Improvement
• Identify opportunities to improve processes, reduce costs, and optimize inventory efficiency
• Drive initiatives to improve service levels, reduce chargebacks, and streamline operations
What Sets You Apart
• 5+ years of experience in supply chain, logistics, or operations within CPG or food manufacturing
• Experience supporting major retail accounts such as Costco, Walmart, Target, or Sam’s Club
• Strong understanding of forecasting, replenishment, and inventory management
• Experience with retailer systems (EDI, Retail Link, or similar)
• Proven ability to work cross-functionally with Sales, Planning, and Operations teams
• Strong analytical and problem-solving skills
• Experience working with 3PLs and external logistics partners
• Bachelor’s degree in Supply Chain, Operations, Business, or related field
Why Join Archer Meat Snacks?
Impact: Play a key role in ensuring operational excellence across major national retail accounts
Visibility: Direct partnership with Supply Chain leadership and cross-functional teams
Ownership: End-to-end accountability for customer supply chain performance
Culture: Fast-moving, collaborative, and execution-focused
Benefits: Competitive compensation, PTO, and 100% employer-paid medical, dental, and vision insurance
Apply Today
If you’re ready to take ownership of supply chain execution for key retail partners and drive meaningful impact at a fast-growing CPG brand, we’d love to meet you.
To learn more about Archer Meat Snacks, visit www.archerjerky.com
Archer Meat Snacks is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, gender expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Supply Chain Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
