Job Description
Tech Mahindra Ltd.
Hiring for Customer Support Associate
Tech Mahindra Ltd. • Mumbai, Maharashtra • via Shine
2 days ago
Full–time
No Degree Mentioned
Apply on Shine
Job description
International BPO Customer Support (Voice Process)
Role & responsibilities
• Handle inbound/outbound calls for global customers
• Provide accurate info & resolve queries quickly
• Excellent English communication required
• Rotational shifts, night shifts included
• Freshers & experienced candidates welcome
Perks and benefits
• Performance-based incentives and career growth opportunities
• Flexibl...
Report this listing
PracticeSuite, Inc.
Customer Support // EHR Experience Needed
PracticeSuite, Inc. • Mumbai, Maharashtra • via LinkedIn
14 hours ago
Full–time
Apply on LinkedIn
Apply directly on Jobrapido.com
Job description
About PracticeSuite
PracticeSuite is a leading cloud-based Healthcare SaaS provider offering a fully integrated suite of solutions for medical practices, including Electronic Health Records (EHR), Practice Management, and Revenue Cycle Management systems. Our mission is to empower healthcare providers with technology that enhances clinical efficiency and patient care.
Position Overview
We are seeking a Customer Support Analyst with experience in Electronic Health Records (EHR) systems to join our growing customer support team. The ideal candidate will serve as the primary point of contact for resolving client inquiries, troubleshooting system issues, and ensuring a seamless user experience.
You’ll play a key role in supporting healthcare clients, identifying product issues, and collaborating with internal teams to deliver timely and accurate solutions.
Key Responsibilities
• Provide front-line support to healthcare clients using PracticeSuite’s EHR and Practice Management applications.
• Respond to customer queries via phone, chat, or email, ensuring a high level of customer satisfaction.
• Diagnose and troubleshoot EHR-related issues such as charting, documentation, orders, templates, and workflows.
• Log, track, and manage support tickets in the CRM system, ensuring timely follow-up and resolution.
• Collaborate with technical, QA, and product teams to escalate and resolve complex issues.
• Educate clients on system features and guide them through best practices for EHR usage.
• Document common support solutions and contribute to internal and client-facing knowledge bases.
• Assist in onboarding and training new customers on PracticeSuite EHR modules when needed.
Required Skills & Qualifications
• Bachelor’s degree in Information Technology, Healthcare Administration, Computer Science, or a related field.
• 1–3 years of experience in EHR/EMR support, preferably in a healthcare software or SaaS environment.
• Strong understanding of clinical workflows, medical terminology, and EHR functionalities (charting, scheduling, templates, e-prescribing, etc.).
• Excellent communication skills (verbal and written) with a customer-focused attitude.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Analytical and problem-solving skills with a detail-oriented mindset.
• Familiarity with tools such as ticketing systems, CRMs, and remote support tools.
Preferred Qualifications
Prior experience supporting PracticeSuite EHR or similar platforms (eClinicalWorks, Athenahealth, Kareo, etc.).
Basic SQL or database knowledge for issue investigation.
Experience in U.S. healthcare operations, billing, or compliance (HIPAA).
Why Join PracticeSuite
Be part of a fast-growing SaaS company making a real impact in healthcare.
Work in a collaborative, innovation-driven environment.
Opportunities for professional growth and continuous learning.
Competitive compensation and benefits package.
Hiring for Customer Support Associate
Tech Mahindra Ltd. • Mumbai, Maharashtra • via Shine
2 days ago
Full–time
No Degree Mentioned
Apply on Shine
Job description
International BPO Customer Support (Voice Process)
Role & responsibilities
• Handle inbound/outbound calls for global customers
• Provide accurate info & resolve queries quickly
• Excellent English communication required
• Rotational shifts, night shifts included
• Freshers & experienced candidates welcome
Perks and benefits
• Performance-based incentives and career growth opportunities
• Flexibl...
Report this listing
PracticeSuite, Inc.
Customer Support // EHR Experience Needed
PracticeSuite, Inc. • Mumbai, Maharashtra • via LinkedIn
14 hours ago
Full–time
Apply on LinkedIn
Apply directly on Jobrapido.com
Job description
About PracticeSuite
PracticeSuite is a leading cloud-based Healthcare SaaS provider offering a fully integrated suite of solutions for medical practices, including Electronic Health Records (EHR), Practice Management, and Revenue Cycle Management systems. Our mission is to empower healthcare providers with technology that enhances clinical efficiency and patient care.
Position Overview
We are seeking a Customer Support Analyst with experience in Electronic Health Records (EHR) systems to join our growing customer support team. The ideal candidate will serve as the primary point of contact for resolving client inquiries, troubleshooting system issues, and ensuring a seamless user experience.
You’ll play a key role in supporting healthcare clients, identifying product issues, and collaborating with internal teams to deliver timely and accurate solutions.
Key Responsibilities
• Provide front-line support to healthcare clients using PracticeSuite’s EHR and Practice Management applications.
• Respond to customer queries via phone, chat, or email, ensuring a high level of customer satisfaction.
• Diagnose and troubleshoot EHR-related issues such as charting, documentation, orders, templates, and workflows.
• Log, track, and manage support tickets in the CRM system, ensuring timely follow-up and resolution.
• Collaborate with technical, QA, and product teams to escalate and resolve complex issues.
• Educate clients on system features and guide them through best practices for EHR usage.
• Document common support solutions and contribute to internal and client-facing knowledge bases.
• Assist in onboarding and training new customers on PracticeSuite EHR modules when needed.
Required Skills & Qualifications
• Bachelor’s degree in Information Technology, Healthcare Administration, Computer Science, or a related field.
• 1–3 years of experience in EHR/EMR support, preferably in a healthcare software or SaaS environment.
• Strong understanding of clinical workflows, medical terminology, and EHR functionalities (charting, scheduling, templates, e-prescribing, etc.).
• Excellent communication skills (verbal and written) with a customer-focused attitude.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Analytical and problem-solving skills with a detail-oriented mindset.
• Familiarity with tools such as ticketing systems, CRMs, and remote support tools.
Preferred Qualifications
Prior experience supporting PracticeSuite EHR or similar platforms (eClinicalWorks, Athenahealth, Kareo, etc.).
Basic SQL or database knowledge for issue investigation.
Experience in U.S. healthcare operations, billing, or compliance (HIPAA).
Why Join PracticeSuite
Be part of a fast-growing SaaS company making a real impact in healthcare.
Work in a collaborative, innovation-driven environment.
Opportunities for professional growth and continuous learning.
Competitive compensation and benefits package.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support // EHR Experience Needed position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
