Job Description
3+ years of experience in application support, energy management systems, or grid operations platforms.
Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
Ensure system stability, scalability, and performance during high load conditions.
Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.
Perform incident management, problem resolution, and RCA for critical system issues.
Support release management including testing, deployment, and validation of patches and upgrades.
Document knowledge articles, runbooks, and storm response best practices.
Provide customer training, simulations, and workshops on OMS storm features.
Drive process and tool improvements to reduce restoration times and enhance outage communications
Ensure adherence to ITIL processes for incident, problem, and change management
Base Salary Range: $90,000 - $140,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Location
Melbourne, FL
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
375882
Desired Skills
Grid Management
Salary Range
$90,000-$140,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Engineer-DERMS- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
