Job Description
Company: Compucare India Pvt. Ltd. (Vadodara - Gujarat)
Position: Customer Support Executive (AMC Department)
Summary:-
As a Customer Support Engineer in the AMC (Annual Maintenance Contract) Department, your primary responsibility will be to provide technical support and assistance to customers who have purchased AMC contracts for their products. You will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients.
Key Responsibilities:-
• Follow up on Annual Maintenance Contracts (AMC)
• Proactively contact existing customers to renew AMC contracts.
• Provide information on the benefits of AMC renewal and address customer queries. Collaborate with the sales team to identify potential upselling opportunities during AMC follow-ups.
• Prepare accurate and detailed quotes for LED boards, factory automation solutions, and IT SaaS solutions.
• Follow up with customers to convert quotes into orders and track the progress of pending quotes.
• Coordinate with the finance department to ensure timely collection of payments from customers.
• Regularly follow up with customers to remind them about pending payments and resolve any payment-related issues.
• Accurately enter and update customer information, interactions, and activities in the CRM system.
• Generate reports from the CRM system to track customer interactions, sales progress, and AMC renewals.
Requirements:-
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers effectively.
• Familiarity with CRM (Customer Relationship Management) systems and ticketing tools.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and commitment to providing high-quality customer service.
For more info. visit our website: www.compucareindia.com & www.tempuscentral.com
Interested candidates can share CV on
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund
Schedule:
• Day shift
• Weekend availability
Supplemental pay types:
• Yearly bonus
Work Location: In person
Speak with the employer
++1
Position: Customer Support Executive (AMC Department)
Summary:-
As a Customer Support Engineer in the AMC (Annual Maintenance Contract) Department, your primary responsibility will be to provide technical support and assistance to customers who have purchased AMC contracts for their products. You will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients.
Key Responsibilities:-
• Follow up on Annual Maintenance Contracts (AMC)
• Proactively contact existing customers to renew AMC contracts.
• Provide information on the benefits of AMC renewal and address customer queries. Collaborate with the sales team to identify potential upselling opportunities during AMC follow-ups.
• Prepare accurate and detailed quotes for LED boards, factory automation solutions, and IT SaaS solutions.
• Follow up with customers to convert quotes into orders and track the progress of pending quotes.
• Coordinate with the finance department to ensure timely collection of payments from customers.
• Regularly follow up with customers to remind them about pending payments and resolve any payment-related issues.
• Accurately enter and update customer information, interactions, and activities in the CRM system.
• Generate reports from the CRM system to track customer interactions, sales progress, and AMC renewals.
Requirements:-
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers effectively.
• Familiarity with CRM (Customer Relationship Management) systems and ticketing tools.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and commitment to providing high-quality customer service.
For more info. visit our website: www.compucareindia.com & www.tempuscentral.com
Interested candidates can share CV on
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund
Schedule:
• Day shift
• Weekend availability
Supplemental pay types:
• Yearly bonus
Work Location: In person
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive |AMC position is now open for candidates interested in the Customer Care sector. This role in Brodra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.