Job Description
Company Overview:
Kaam Karo Online is a leading e-commerce platform operating in the None industry. We provide customers with a wide range of products and services, ensuring their satisfaction and convenience. As a dynamic and growing company, we are dedicated to delivering excellent customer support and building long-term relationships with our valued clients.
Role and Responsibilities:
• Manage a team of representatives offering customer support
• Oversee the customer service process to ensure efficiency and effectiveness
• Resolve customer complaints brought to your attention in a timely and satisfactory manner
• Create and implement policies and procedures to streamline customer support operations
• Plan and execute training programs to enhance the skills and knowledge of the support team
• Select and hire new staff members who meet the required qualifications
• Monitor the work of individual representatives and the overall performance of the team
• Conduct quality assurance surveys with customers and provide feedback to the staff for continuous improvement
• Possess excellent product knowledge to enhance customer support and provide accurate information
• Maintain a positive and pleasant working environment for your team
Candidate Qualifications:
• Bachelor's degree in administration or a related field
• Minimum of 3 years of experience in a customer support role
• Excellent interpersonal, written, and oral communication skills
• Strong leadership abilities and the capability to motivate and guide a team
• Proficiency in CRM systems and other relevant software tools
• Good computer skills for efficient handling of customer inquiries and data
• Knowledge of mediation and conflict resolution techniques is preferable
Required Skills:
• Team management
• Customer service
• Problem-solving
• Communication
• Product knowledge
Kaam Karo Online is a leading e-commerce platform operating in the None industry. We provide customers with a wide range of products and services, ensuring their satisfaction and convenience. As a dynamic and growing company, we are dedicated to delivering excellent customer support and building long-term relationships with our valued clients.
Role and Responsibilities:
• Manage a team of representatives offering customer support
• Oversee the customer service process to ensure efficiency and effectiveness
• Resolve customer complaints brought to your attention in a timely and satisfactory manner
• Create and implement policies and procedures to streamline customer support operations
• Plan and execute training programs to enhance the skills and knowledge of the support team
• Select and hire new staff members who meet the required qualifications
• Monitor the work of individual representatives and the overall performance of the team
• Conduct quality assurance surveys with customers and provide feedback to the staff for continuous improvement
• Possess excellent product knowledge to enhance customer support and provide accurate information
• Maintain a positive and pleasant working environment for your team
Candidate Qualifications:
• Bachelor's degree in administration or a related field
• Minimum of 3 years of experience in a customer support role
• Excellent interpersonal, written, and oral communication skills
• Strong leadership abilities and the capability to motivate and guide a team
• Proficiency in CRM systems and other relevant software tools
• Good computer skills for efficient handling of customer inquiries and data
• Knowledge of mediation and conflict resolution techniques is preferable
Required Skills:
• Team management
• Customer service
• Problem-solving
• Communication
• Product knowledge
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Admin Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.