Job Description
Job description, Customer Support Executive
Industry Type: Software Product
Functional Area: Customer Support
Employment Type: Full Time, Permanent
Role Category: CS / Post Sales
Job Location: Jaipur, Rajasthan
Work from the office only
Roles and Responsibilities
-Provide training on software uses to client.
-Research and identify solutions to software issues.
-Diagnose and troubleshoot issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until -they’ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
-Maintain jovial relationships with clients
Desired Candidate Profile
-Diploma/Degree in Computer Science, Business Administration, or related field.
-Highly goal-oriented and possess excellent communication & interpersonal skills.
- possess the ability to prospect and manage senior-level relationships.
-Familiarity with CRM tools/SaaS would be a plus
Work Culture
- Five Days a week working
Job Type: Full-time
Salary: ₹15,000.00 - ₹25,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Speak with the employer
++1 6377715+38
Expected Start Date: 01/02/2026
Industry Type: Software Product
Functional Area: Customer Support
Employment Type: Full Time, Permanent
Role Category: CS / Post Sales
Job Location: Jaipur, Rajasthan
Work from the office only
Roles and Responsibilities
-Provide training on software uses to client.
-Research and identify solutions to software issues.
-Diagnose and troubleshoot issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until -they’ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
-Maintain jovial relationships with clients
Desired Candidate Profile
-Diploma/Degree in Computer Science, Business Administration, or related field.
-Highly goal-oriented and possess excellent communication & interpersonal skills.
- possess the ability to prospect and manage senior-level relationships.
-Familiarity with CRM tools/SaaS would be a plus
Work Culture
- Five Days a week working
Job Type: Full-time
Salary: ₹15,000.00 - ₹25,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Speak with the employer
++1 6377715+38
Expected Start Date: 01/02/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
