Job Description
POSITION TITILE: Customer Support —Entry Level
LOCATION: Ghatkopar-Mumbai
WEBSITE: www.softype.com
WORKING DAYS: Monday to Friday (+pm-6pm)
If interested, send your CVs on purteem@softype.com
POSITION SUMMARY:
The Customer Support Executive will be responsible for handling customer inquiries and managing customer difficulties. The expectation is to resolve customer issues to their satisfaction and provide accurate information about Softype’s products and services.
KEY RESPONSIBILITIES
Teamwork
• Work with technical/ functional consultant (as applicable) to understand the issue, diagnose the problem and resolve the issue in the quickest and most efficient way
Communication and Coordination
• Handle customer inquiries (via phone, email, and chat)
• Provide accurate information about Softype’s products and services
Skills with NetSuite
• Resolve customer issues and complaints in a timely and efficient manner
Quality Assurance
• Maintain a high level of customer satisfaction
• Upgrading of skills
• Participate in training sessions to improve product knowledge and customer service skills
Qualifications
• Bachelor's degree/ MBA freshers
LOCATION: Ghatkopar-Mumbai
WEBSITE: www.softype.com
WORKING DAYS: Monday to Friday (+pm-6pm)
If interested, send your CVs on purteem@softype.com
POSITION SUMMARY:
The Customer Support Executive will be responsible for handling customer inquiries and managing customer difficulties. The expectation is to resolve customer issues to their satisfaction and provide accurate information about Softype’s products and services.
KEY RESPONSIBILITIES
Teamwork
• Work with technical/ functional consultant (as applicable) to understand the issue, diagnose the problem and resolve the issue in the quickest and most efficient way
Communication and Coordination
• Handle customer inquiries (via phone, email, and chat)
• Provide accurate information about Softype’s products and services
Skills with NetSuite
• Resolve customer issues and complaints in a timely and efficient manner
Quality Assurance
• Maintain a high level of customer satisfaction
• Upgrading of skills
• Participate in training sessions to improve product knowledge and customer service skills
Qualifications
• Bachelor's degree/ MBA freshers
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
