Job Description
Responsibilities:
· Manage customer Pre-order, Post-Order, and Advice-related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
· Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
· Maintain customer satisfaction ratings based on ******** criteria set forth by the company.
· Use company policies to determine if there can be an immediate resolution to a customer issue or if that...
· Manage customer Pre-order, Post-Order, and Advice-related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)
· Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
· Maintain customer satisfaction ratings based on ******** criteria set forth by the company.
· Use company policies to determine if there can be an immediate resolution to a customer issue or if that...
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive |Only Females position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
