Customer Support Officer

Full job description
About the role

As a Customer Support Officer at Big A** Fans, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.
What you'll be doing
Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance
Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction
Organizing warranty replacements and services as set out in BAF guideline
Documenting customer interactions and maintaining accurate records
Escalating complex issues to relevant teams as needed
Assisting with other customer service tasks as required
What we're looking for
Excellent communication and interpersonal skills, with the ability to listen, empathies and build rapport with customers
Strong problem-solving skills and a solution-focused mindset
Solid experience in a customer-facing role, ideally within a contact center or similar environment
Proficiency in using customer relationship management (CRM) systems
A genuine passion for delivering exceptional customer experiences
What We offer
At Big A** Fans, we believe work should be more than just a job—it should be a place where you can grow, connect, and enjoy the journey.
In addition to a competitive salary, here’s what you can look forward to when you join our team:
A social, inclusive culture: Join a diverse and welcoming workforce where collaboration, respect, and teamwork are at the heart of everything we do.
Engaging events & competitions: Our enthusiastic Social Committee keeps things fun with monthly events, themed competitions, and team activities that bring people together.
Career growth & development: We’re committed to your growth, offering clear career pathways, training, and development opportunities to help you thrive.
Hybrid work flexibility: Enjoy the best of both worlds with the option to work from home a couple of days a week. We come together in the office on Mondays and Friday to kick off, collaborate, and wrap up the week as a team.
Great perks: Enjoy discounts on our products, a great coffee machine and healthy snacks, onsite parking, and work from a brand-new office with a modern fit out designed for comfort and collaboration.
Celebrations that matter: We celebrate the wins - big and small. From festive Christmas parties to team celebrations when we hit our goals, success is always something we share together.
About us

Big A** Fans is a leading manufacturer of high-quality commercial and industrial fans. Driven by a passion for innovation, we design and engineer our products to deliver unparalleled performance and energy efficiency. With a global presence and a reputation for excellence, we're proud to be transforming the way the world thinks about large-scale cooling solutions.
If you're excited to join a dynamic team and contribute to our mission, we'd love to hear from you. Apply now to take the next step in your career.
Why live life Big Ass?
Here at Big Ass Fans we work hard, play hard. Joining our Big Ass Family means saying YES to team lunches, fun company events, beer fridge and other rewards while working hard as a team to ensure company goals are achieved and our customers are satisfied.
Why haven’t you applied yet?
Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, ****** orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or an accommodation due to a disability, you may email us at recruiting@bigassfans.com or call us at 1.877.244.3267.
 

New Zealand
Auckland
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