Job Description
About the job:
Customer Support Executive
Location: Gurugram, Haryana
Interview Mode: Face-to-Face
Immediate Joiners Required!!
CTC- 2.5 LPA to 4 LPA + Incentives
Contact Person- HR Ankita Bisht
Contact No- 8448XXXXXX
Job Description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
0 year(s)
Deadline:
2035-01-01 00:00:00
Customer Support Executive
Location: Gurugram, Haryana
Interview Mode: Face-to-Face
Immediate Joiners Required!!
CTC- 2.5 LPA to 4 LPA + Incentives
Contact Person- HR Ankita Bisht
Contact No- 8448XXXXXX
Job Description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
0 year(s)
Deadline:
2035-01-01 00:00:00
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative - Fresher position is now open for candidates interested in the Customer Care sector. This role in Haryana offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.