Job Description
Job details
Here’s how the job details align with your profile.
Pay
₹20,000 - ₹25,000 a month
Job type
Full-time
Permanent
Shift and schedule
Day shift
Monday to Friday
Location
E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055, Jhandewalan, Delhi, Delhi
Benefits
Pulled from the full job description
Leave encashment
Work from home
Full job description
Customer Support Representative
Location: Jhandewalan, New Delhi
Employment Type: Full-time
Experience Required: 2+ years in customer support
About Us
At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India trailer, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.
Job Overview
We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience.
Key Responsibilities
Customer Interaction:
Handle author queries via email, phone, and live chat with a friendly and professional demeanor.
Issue Resolution:
Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
Knowledge Management:
Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.What We’re Looking For
Guidance and Support:
Feedback Collection:
Education:
Bachelor’s degree (required).
Experience:
At least 2 years in a customer support role, preferably in a service-based or creative industry.
Skills:
Strong verbal and written communication skills in English (rated 7/10 or higher).
Proficiency in using email, chat, and other support tools.
Basic familiarity with common office tools and systems (e.g., Google Workspace).
Other Requirements:
Immediate joining or minimal notice period.
Must own a laptop or personal system (we do not provide systems).What We Offer
Competitive salary based on experience and performance.
A supportive and dynamic work environment with growth opportunities.
The chance to be part of an innovative and Shark Tank India-featured company that’s transforming the publishing industry.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Work from home
Schedule:
Day shift
Monday to Friday
Supplemental Pay:
Overtime pay
Application Question(s):
Are you comfortable with the job location in Jhandewalan, New Delhi?
Can you join immediately? If not, please specify your notice period.
What is your current in-hand salary?
What is your expected in-hand salary?
Please mention your age.
Please mention your gender.
Are you comfortable attending an in-office interview?
Do you have your own system (laptop)? Please note that we do not provide systems.
Rate your English fluency on a scale of 1 to 10.
Are you proficient with Canva?
Work Location: In person
Here’s how the job details align with your profile.
Pay
₹20,000 - ₹25,000 a month
Job type
Full-time
Permanent
Shift and schedule
Day shift
Monday to Friday
Location
E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055, Jhandewalan, Delhi, Delhi
Benefits
Pulled from the full job description
Leave encashment
Work from home
Full job description
Customer Support Representative
Location: Jhandewalan, New Delhi
Employment Type: Full-time
Experience Required: 2+ years in customer support
About Us
At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India trailer, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey.
Job Overview
We are looking for a Customer Support Representative to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience.
Key Responsibilities
Customer Interaction:
Handle author queries via email, phone, and live chat with a friendly and professional demeanor.
Issue Resolution:
Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions.
Knowledge Management:
Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes.What We’re Looking For
Guidance and Support:
Feedback Collection:
Education:
Bachelor’s degree (required).
Experience:
At least 2 years in a customer support role, preferably in a service-based or creative industry.
Skills:
Strong verbal and written communication skills in English (rated 7/10 or higher).
Proficiency in using email, chat, and other support tools.
Basic familiarity with common office tools and systems (e.g., Google Workspace).
Other Requirements:
Immediate joining or minimal notice period.
Must own a laptop or personal system (we do not provide systems).What We Offer
Competitive salary based on experience and performance.
A supportive and dynamic work environment with growth opportunities.
The chance to be part of an innovative and Shark Tank India-featured company that’s transforming the publishing industry.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Work from home
Schedule:
Day shift
Monday to Friday
Supplemental Pay:
Overtime pay
Application Question(s):
Are you comfortable with the job location in Jhandewalan, New Delhi?
Can you join immediately? If not, please specify your notice period.
What is your current in-hand salary?
What is your expected in-hand salary?
Please mention your age.
Please mention your gender.
Are you comfortable attending an in-office interview?
Do you have your own system (laptop)? Please note that we do not provide systems.
Rate your English fluency on a scale of 1 to 10.
Are you proficient with Canva?
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative position is now open for candidates interested in the Work from home Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
