Customer Support Specialist

Full job description
Be the expert that turns credit data into actionable protection

At CreditProtect, we're revolutionising credit reporting for SMEs with our innovative Super-Bureau platform—backed by Experian's comprehensive risk data.

Our AI-powered SaaS solution is changing the game by accessing the full-lifecycle of credit-risk all in one platform.

This is your chance to join fintech entrepreneur Colin Porter's latest venture and experience what great culture is.

We're looking for a Customer Support Specialist who excels at communicating with customers ensuring that they maximise the value of our groundbreaking platform.

Why Join CreditProtect?

At CreditProtect, we're not just building another credit bureau - we're creating the world's first Super-Bureau to make premium credit reporting accessible to all businesses.

You'll be part of a team that's bringing innovation to a $400 million sector in Australia and an $18 billion industry globally, not just creating marketing, but telling the story of how we're making credit reporting accessible, transparent, and built for the businesses that need it most.

Be a part of a highly motivated team with people and culture at the core of what we do.

Join Us & Transform Credit Reporting We're making credit reporting accessible, transparent, and built for the businesses that need it most—and we want people who love creating opportunities, empowering business, and driving innovation to be part of our growth story.

Key Responsibilities:

Assist with onboarding our customers
Provide responsive support across multiple channels to our customers
Collect valuable feedback to help enhance our product and features
Build repeatable support processes as we rapidly scale in Australia and prepare for global expansion
Requirements:

2-4+ years in customer support, preferably in fintech, SaaS, or financial services
Strong understanding of business challenges around credit management and risk
Excellent communicator
Problem-solver with a genuine desire to help business succeed
Nice to have:

Experience with credit reporting systems, payment data analysis, or financial risk management
Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Work from home
Work Location: In person

 

New Zealand
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