Job Description
Customer Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.In November 2020, ABB announced the planned divestment of its Turbocharging Division. Turbocharging is a successful and profitable Division in a mature market and has been for long a highly self-reliant business within ABB. ABB has decided to take this step, acknowledging that for Turbocharging to realize its full potential going forward, a new setup is required. As the next step, alternative ownership options, including a spin-off to the Swiss stock market, will be assessed, considering value for customers ABB and the future of the turbocharging business. This is an Customer Support Specialist role reporting to Sales Manager - Customer Support in Process Automation Business Area, based out Vadodara India. You will be primarily responsible to provide defined services to the internal customers with best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delightful services to customers across the globe from India.Your responsibilitiesProviding support to LDs on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators. To register these enquiries in ATURB and ERP. (Or any other Local system). Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms , texts, export checks etc.Providing support to LDs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LDs local ERP and ensuring correct spare part delivery to correct address and on time as per customer's requirement and agreed commercial terms. Supporting LD on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LD's ERP and support local team in importing the parts if required.Ensuring timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant cost and support LDs in maintaining the master data.( if required).Your backgroundBachelor's or diploma in B.Tech / B.E. or MBA.Must have 5+ years of experience in order handling, preferably in dealing with International customers or suppliers.Expertise in computer skills, office 365. Excel, word, ppt.Basic SAP knowledge and experience on of SD/MM module.Good on verbal-written communication.(English)Willing to work in odd and extended hours.Should have Good interpersonal Skills and be able to deal and respect different cultures across the globe.More about usABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We strive to be a trusted partner in supporting our customers transit towards sustainable industries with innovative technology, expertise and smart solutions. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist position is now open for candidates interested in the Customer Care sector. This role in Vadodara offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.