Job Description
Job Description: Customer Support Executive
Location: Dashrathpuri/ Janakpuri West
Experience: 0–3 Years
Employment Type: Full-time
Company Description
CruzenDigital is a leading Digital Marketing Agency based in India, offering comprehensive services such as social media marketing (SMM), search marketing optimization (SMO), e-commerce marketing, Google Ads management, and YouTube management. With expertise in website design, e-commerce development, and Shopify development, CruzenDigital helps businesses grow and reach new heights. The agency is dedicated to providing innovative solutions tailored to clients' unique needs. Learn more at www.cruzendigital.com.
Key Responsibilities
• Handle customer queries via calls, WhatsApp, email, and chat
• Resolve complaints efficiently while maintaining a positive brand image
• Provide accurate information about products/services
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the concerned team when required
• Maintain customer records and interaction logs
• Meet response time and quality benchmarks
Required Skills
• Strong communication skills (English + Hindi/regional language is a plus)
• Good listening and problem-solving ability
• Basic computer knowledge (CRM, MS Excel, emails)
• Customer-first mindset with patience and empathy
• Strong customer handling & objection management ability
Salary : upto 20k
Location: Dashrathpuri/ Janakpuri West
Experience: 0–3 Years
Employment Type: Full-time
Company Description
CruzenDigital is a leading Digital Marketing Agency based in India, offering comprehensive services such as social media marketing (SMM), search marketing optimization (SMO), e-commerce marketing, Google Ads management, and YouTube management. With expertise in website design, e-commerce development, and Shopify development, CruzenDigital helps businesses grow and reach new heights. The agency is dedicated to providing innovative solutions tailored to clients' unique needs. Learn more at www.cruzendigital.com.
Key Responsibilities
• Handle customer queries via calls, WhatsApp, email, and chat
• Resolve complaints efficiently while maintaining a positive brand image
• Provide accurate information about products/services
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the concerned team when required
• Maintain customer records and interaction logs
• Meet response time and quality benchmarks
Required Skills
• Strong communication skills (English + Hindi/regional language is a plus)
• Good listening and problem-solving ability
• Basic computer knowledge (CRM, MS Excel, emails)
• Customer-first mindset with patience and empathy
• Strong customer handling & objection management ability
Salary : upto 20k
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Trainee position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
