Job Description
Accountabilities
Job Description:
The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the customers.
In-line with the Global Account Management (GAM) concept, the CSD leads the ISCT as the primary interface between customers and Customer Services, to drumbeat all Customer Services Business Unit activities whilst ensuring a single voice per customer on in-service matters.
The CSD is responsible to coordinate and oversee all post sales activities through the whole aircraft life cycle, including aircraft Entry into Service preparation, post EIS daily support and End of Operation management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements.
The CSD manages the relationship by establishing and maintaining direct contact with Customers’ management.
In conjunction with the Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the Customer Services sales.
The CSD Also Exercises Commercial Control And Ensures That
• Commercial gestures are well justified and minimised
• Overdue payments are made??
• Contractual commitments are closely followed-up
The CSD performs some additional tasks in support of aircraft sales campaigns:
• Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services.
• Assess and define customer’s needs with the aim to embed the customer services package within the aircraft sales campaign. Recommend joint services sales opportunities.
• CSD recommends to the PA Negotiator the quantities(e.g. training allowance etc) to be included in App 3
Qualifications
• Education: Bachelor or above, majoring in engineering, or business, commercial, marketing
• Experience: 10 yrs+, preferably in aviation industry or airline operation
• Basic Skills: English, Communication, Strategic thinking, leadership
• Soft Skills: Build trust with customers, Leadership role when working with ISCT, Understanding airline strategy and building account strategy for airbus.
• Technical Skills: Knowledge of aviation, engineering, airline operation, IT tools
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company
Airbus (China) Enterprise Management and Services Co.Limited
Contract Type
Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level
Professional / Expérimenté(e) / Professionell / Profesional
Job Family
Customer Account and Service Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, ****** orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to @.com
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking
Job Description:
The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the customers.
In-line with the Global Account Management (GAM) concept, the CSD leads the ISCT as the primary interface between customers and Customer Services, to drumbeat all Customer Services Business Unit activities whilst ensuring a single voice per customer on in-service matters.
The CSD is responsible to coordinate and oversee all post sales activities through the whole aircraft life cycle, including aircraft Entry into Service preparation, post EIS daily support and End of Operation management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements.
The CSD manages the relationship by establishing and maintaining direct contact with Customers’ management.
In conjunction with the Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the Customer Services sales.
The CSD Also Exercises Commercial Control And Ensures That
• Commercial gestures are well justified and minimised
• Overdue payments are made??
• Contractual commitments are closely followed-up
The CSD performs some additional tasks in support of aircraft sales campaigns:
• Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services.
• Assess and define customer’s needs with the aim to embed the customer services package within the aircraft sales campaign. Recommend joint services sales opportunities.
• CSD recommends to the PA Negotiator the quantities(e.g. training allowance etc) to be included in App 3
Qualifications
• Education: Bachelor or above, majoring in engineering, or business, commercial, marketing
• Experience: 10 yrs+, preferably in aviation industry or airline operation
• Basic Skills: English, Communication, Strategic thinking, leadership
• Soft Skills: Build trust with customers, Leadership role when working with ISCT, Understanding airline strategy and building account strategy for airbus.
• Technical Skills: Knowledge of aviation, engineering, airline operation, IT tools
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company
Airbus (China) Enterprise Management and Services Co.Limited
Contract Type
Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level
Professional / Expérimenté(e) / Professionell / Profesional
Job Family
Customer Account and Service Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, ****** orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to @.com
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Madurai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
