Job Description
Job description
Job Description (JD)
Legal Counsel / Disputes & Compliance Resolution Specialist (Payments / Fintech)
Location: Bengaluru, India (Travel Required) Type: Full-time Experience: 4–10 years (Fintech/Banking preferred)
About the Role
We are looking for a high-ownership legal professional who can manage and resolve transaction disputes, chargebacks, KYC escalations, fund freezes, and cybercrime-related complaints in a fast-paced fintech environment.
This role requires someone who can work hands-on with banks, payment partners, law enforcement, and internal compliance teams to ensure timely resolution, regulatory alignment, and smooth continuity of business operations.
Key Responsibilities
1) Chargebacks & Transaction Disputes
● Manage end-to-end chargeback and dispute resolution workflows across payment rails and partner banks.
● Draft and submit dispute responses, evidence packs, representations, and reconciliation documents.
● Coordinate with internal teams to build structured documentation and audit trails for each case.
● Reduce dispute ratios through preventive legal + operational controls.
2) KYC / KYB / Compliance Escalations
● Support resolution of KYC/KYB rejections, enhanced due diligence (EDD) escalations, and account limitations.
● Assist in responding to compliance queries from banks and payment partners with proper documentation and legal framing.
● Maintain readiness for compliance reviews, partner audits, and operational risk checks.
3) Fund Freeze / Account Hold / Banking Issues
● Handle urgent cases involving fund holds, settlement delays, merchant account freezes, and operational restrictions.
● Engage with bank nodal officers, grievance channels, and compliance desks to drive resolution.
● Prepare formal legal notices, representations, and escalation letters where required.
4) Cybercrime / Fraud Complaints & External Coordination
● Coordinate with cyber cells, police departments, and legal authorities on:
○ Cybercrime complaints
○ Payment fraud allegations
○ Disputed customer claims
○ Misuse / impersonation / unauthorized transaction escalations
● Draft responses and legal submissions to ensure accurate and timely case handling.
● Represent the company in meetings where required and ensure communications are factual, structured, and compliant.
5) Law Enforcement & Regulatory Liaison
● Act as a bridge between the company and external stakeholders:
○ Banks / payment partners
○ Cybercrime departments / police
○ Legal counsel / court resources (if needed)
● Support preparation of documentation for official requests and notices.
6) Internal Legal Readiness & SOP Building
● Build SOPs, templates, and structured case logs for:
○ Chargebacks
○ Bank freezes
○ KYC escalations
○ Cyber complaints
● Ensure the company maintains strong documentation discipline and defensible processes.
Required Skills & Qualifications
● Law graduate (LLB) — mandatory
● 4–10 years of experience in any of the below:
○ Fintech / payments / NBFC legal
○ Banking dispute resolution
○ Cybercrime / financial fraud handling
○ Compliance & risk support
● Strong drafting skills:
○ Legal notices, representations, dispute responses, affidavits (as needed)
● Ability to handle high-pressure situations with speed and professionalism
● Comfortable with travel and in-person coordination when required
● Strong stakeholder management and communication skills
Preferred Background
● Prior experience working with:
○ Banks / payment gateways / merchant acquiring teams
○ AML/KYC teams
○ Chargeback desks (Visa/Mastercard/RuPay ecosystems)
○ Cybercrime escalation handling
● Familiarity with:
○ RBI-aligned compliance expectations (KYC/AML basics)
○ IT Act / cybercrime procedures (practical exposure)
What Success Looks Like (KPIs)
● Faster resolution time for chargebacks and dispute cases
● Reduction in repeat freeze / compliance escalation incidents
● Stronger evidence packs and documentation quality
● Improved partner confidence (banks / PSPs / PGs)
● Ability to close sensitive cases without business disruption
Why This Role is Important
In payments and fintech operations, disputes, compliance escalations, and third-party investigations are common operational realities. We need a legal professional who can ensure we respond accurately, responsibly, and quickly, while maintaining strong compliance standards and business continuity.
Compensation Structure (Flexible)
● Fixed monthly retainer / salary (based on experience)
● Case-based success fees for closures (optional)
● Travel expenses covered (as applicable)
Apply / Share Profile
Please share:
● CV + location
Job Description (JD)
Legal Counsel / Disputes & Compliance Resolution Specialist (Payments / Fintech)
Location: Bengaluru, India (Travel Required) Type: Full-time Experience: 4–10 years (Fintech/Banking preferred)
About the Role
We are looking for a high-ownership legal professional who can manage and resolve transaction disputes, chargebacks, KYC escalations, fund freezes, and cybercrime-related complaints in a fast-paced fintech environment.
This role requires someone who can work hands-on with banks, payment partners, law enforcement, and internal compliance teams to ensure timely resolution, regulatory alignment, and smooth continuity of business operations.
Key Responsibilities
1) Chargebacks & Transaction Disputes
● Manage end-to-end chargeback and dispute resolution workflows across payment rails and partner banks.
● Draft and submit dispute responses, evidence packs, representations, and reconciliation documents.
● Coordinate with internal teams to build structured documentation and audit trails for each case.
● Reduce dispute ratios through preventive legal + operational controls.
2) KYC / KYB / Compliance Escalations
● Support resolution of KYC/KYB rejections, enhanced due diligence (EDD) escalations, and account limitations.
● Assist in responding to compliance queries from banks and payment partners with proper documentation and legal framing.
● Maintain readiness for compliance reviews, partner audits, and operational risk checks.
3) Fund Freeze / Account Hold / Banking Issues
● Handle urgent cases involving fund holds, settlement delays, merchant account freezes, and operational restrictions.
● Engage with bank nodal officers, grievance channels, and compliance desks to drive resolution.
● Prepare formal legal notices, representations, and escalation letters where required.
4) Cybercrime / Fraud Complaints & External Coordination
● Coordinate with cyber cells, police departments, and legal authorities on:
○ Cybercrime complaints
○ Payment fraud allegations
○ Disputed customer claims
○ Misuse / impersonation / unauthorized transaction escalations
● Draft responses and legal submissions to ensure accurate and timely case handling.
● Represent the company in meetings where required and ensure communications are factual, structured, and compliant.
5) Law Enforcement & Regulatory Liaison
● Act as a bridge between the company and external stakeholders:
○ Banks / payment partners
○ Cybercrime departments / police
○ Legal counsel / court resources (if needed)
● Support preparation of documentation for official requests and notices.
6) Internal Legal Readiness & SOP Building
● Build SOPs, templates, and structured case logs for:
○ Chargebacks
○ Bank freezes
○ KYC escalations
○ Cyber complaints
● Ensure the company maintains strong documentation discipline and defensible processes.
Required Skills & Qualifications
● Law graduate (LLB) — mandatory
● 4–10 years of experience in any of the below:
○ Fintech / payments / NBFC legal
○ Banking dispute resolution
○ Cybercrime / financial fraud handling
○ Compliance & risk support
● Strong drafting skills:
○ Legal notices, representations, dispute responses, affidavits (as needed)
● Ability to handle high-pressure situations with speed and professionalism
● Comfortable with travel and in-person coordination when required
● Strong stakeholder management and communication skills
Preferred Background
● Prior experience working with:
○ Banks / payment gateways / merchant acquiring teams
○ AML/KYC teams
○ Chargeback desks (Visa/Mastercard/RuPay ecosystems)
○ Cybercrime escalation handling
● Familiarity with:
○ RBI-aligned compliance expectations (KYC/AML basics)
○ IT Act / cybercrime procedures (practical exposure)
What Success Looks Like (KPIs)
● Faster resolution time for chargebacks and dispute cases
● Reduction in repeat freeze / compliance escalation incidents
● Stronger evidence packs and documentation quality
● Improved partner confidence (banks / PSPs / PGs)
● Ability to close sensitive cases without business disruption
Why This Role is Important
In payments and fintech operations, disputes, compliance escalations, and third-party investigations are common operational realities. We need a legal professional who can ensure we respond accurately, responsibly, and quickly, while maintaining strong compliance standards and business continuity.
Compensation Structure (Flexible)
● Fixed monthly retainer / salary (based on experience)
● Case-based success fees for closures (optional)
● Travel expenses covered (as applicable)
Apply / Share Profile
Please share:
● CV + location
💡 Quick Summary
Seeking a career-building opportunity? The Cybercrime Lawyer position is now open for candidates interested in the Legal Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
