Job Description
Organization: Delhi Metro Rail Corporation (DMRC) – via Authorized Recruitment Partner
Location: Delhi NCR (Metro Stations, Depots, and Admin Units)
Job Type: Full-Time | On-site
Salary: ₹25,000 – ₹35,000/month (including allowances)
Experience: Freshers Welcome (12th Pass & Graduates)
Job Overview:
The Delhi Metro is inviting applications for the post of Customer Relations Assistant (CRA). This role is ideal for 12th pass and graduate freshers interested in a public-facing, stable government-sector job in Delhi’s mass transit system.
Eligibility Criteria:
• Educational Qualification:
• Minimum: 12th Pass (Any Stream)
• Preferred: Graduate (BA, BCom, BSc, BBA, etc.)
• Age Limit: 18 to 32 years
• Language Skills: Fluent in Hindi and English
• Basic knowledge of computers and communication skills
• Physically and mentally fit for duty at metro stations
Key Responsibilities:
• Assist passengers with ticketing, smart card recharge, and fare inquiries
• Provide route guidance and support at metro stations and customer helpdesks
• Handle customer complaints and feedback with courtesy and professionalism
• Ensure passenger safety, cleanliness, and queue management
• Coordinate with the station controller and security personnel as needed
Job Highlights:
• Rotational Shifts: Morning, General, and Night
• Uniform and ID Card provided by DMRC
• Work in air-conditioned station environments
• Opportunity for career growth into permanent or supervisory roles
Selection Process:
• Application Screening
• Written/Online Test (Aptitude + Basic English)
• Interview / Document Verification
• Medical Test as per DMRC standards
Perks & Benefits:
• Fixed salary with overtime and holiday pay
• Free metro travel pass for on-duty use
• Work under a reputed government-managed organization
• Safe, secure job with training provided after selection
How to Apply:
• Send your updated resume and passport-size photo to us.
• Mention subject: “CRA Application – Delhi Metro – Your Name”
• Carry original documents (10th, 12th, Aadhaar) during the interview, if shortlisted
Location: Delhi NCR (Metro Stations, Depots, and Admin Units)
Job Type: Full-Time | On-site
Salary: ₹25,000 – ₹35,000/month (including allowances)
Experience: Freshers Welcome (12th Pass & Graduates)
Job Overview:
The Delhi Metro is inviting applications for the post of Customer Relations Assistant (CRA). This role is ideal for 12th pass and graduate freshers interested in a public-facing, stable government-sector job in Delhi’s mass transit system.
Eligibility Criteria:
• Educational Qualification:
• Minimum: 12th Pass (Any Stream)
• Preferred: Graduate (BA, BCom, BSc, BBA, etc.)
• Age Limit: 18 to 32 years
• Language Skills: Fluent in Hindi and English
• Basic knowledge of computers and communication skills
• Physically and mentally fit for duty at metro stations
Key Responsibilities:
• Assist passengers with ticketing, smart card recharge, and fare inquiries
• Provide route guidance and support at metro stations and customer helpdesks
• Handle customer complaints and feedback with courtesy and professionalism
• Ensure passenger safety, cleanliness, and queue management
• Coordinate with the station controller and security personnel as needed
Job Highlights:
• Rotational Shifts: Morning, General, and Night
• Uniform and ID Card provided by DMRC
• Work in air-conditioned station environments
• Opportunity for career growth into permanent or supervisory roles
Selection Process:
• Application Screening
• Written/Online Test (Aptitude + Basic English)
• Interview / Document Verification
• Medical Test as per DMRC standards
Perks & Benefits:
• Fixed salary with overtime and holiday pay
• Free metro travel pass for on-duty use
• Work under a reputed government-managed organization
• Safe, secure job with training provided after selection
How to Apply:
• Send your updated resume and passport-size photo to us.
• Mention subject: “CRA Application – Delhi Metro – Your Name”
• Carry original documents (10th, 12th, Aadhaar) during the interview, if shortlisted
💡 Quick Summary
Seeking a career-building opportunity? The Delhi Metro Customer Relations Assistant position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
