Job Description
Join Our Team as a Delivery Support Specialist!
We are looking for a dedicated individual to serve as the primary contact for both internal and external customer inquiries. In this role, you will:
• Communicate effectively with customers to gather feedback and enhance their delivery experience.
• Proactively manage and resolve customer issues, including escalations and special cases.
• Monitor alerts and cases through our management systems to ensure timely responses.
• Handle "Save the Sale" initiatives to recover potential lost revenue.
• Process customer order changes and track special orders.
• Collaborate with stores, vendors, and distribution centers to maintain inventory accuracy and ensure timely deliveries.
• Utilize various systems to maintain accurate documentation, including order updates and reschedules.
• Coordinate with third-party logistics partners to address customer and cargo-related claims.
• Input claims into the claims portal and ensure prompt resolution to build customer trust.
• Communicate with retail teams, supply chain nodes, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a dynamic environment with competing priorities.
• Exhibit excellent listening, communication, and documentation skills.
• Use Microsoft Office and other applications effectively to support daily operations.
• Contribute to a culture of continuous improvement focused on customer satisfaction.
Minimum Qualifications:
• 1-2 years of experience in customer service or support roles.
• Basic reading, writing, and math skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
Preferred Experience:
• Experience with inventory management, processing returns, and vendor communication.
• Exposure to logistics or home delivery operations.
The pay ranges from $19.85 to $24.30 per hour. Starting pay may vary based on factors like position offered, education, and experience.
Benefits:
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program offering various support services.
• Education support programs, including tuition assistance.
• Parental leave and adoption assistance.
• Lowe's associate discount and a variety of additional benefits.
Lowe's is an equal opportunity employer, committed to an inclusive workforce.
We are looking for a dedicated individual to serve as the primary contact for both internal and external customer inquiries. In this role, you will:
• Communicate effectively with customers to gather feedback and enhance their delivery experience.
• Proactively manage and resolve customer issues, including escalations and special cases.
• Monitor alerts and cases through our management systems to ensure timely responses.
• Handle "Save the Sale" initiatives to recover potential lost revenue.
• Process customer order changes and track special orders.
• Collaborate with stores, vendors, and distribution centers to maintain inventory accuracy and ensure timely deliveries.
• Utilize various systems to maintain accurate documentation, including order updates and reschedules.
• Coordinate with third-party logistics partners to address customer and cargo-related claims.
• Input claims into the claims portal and ensure prompt resolution to build customer trust.
• Communicate with retail teams, supply chain nodes, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a dynamic environment with competing priorities.
• Exhibit excellent listening, communication, and documentation skills.
• Use Microsoft Office and other applications effectively to support daily operations.
• Contribute to a culture of continuous improvement focused on customer satisfaction.
Minimum Qualifications:
• 1-2 years of experience in customer service or support roles.
• Basic reading, writing, and math skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
Preferred Experience:
• Experience with inventory management, processing returns, and vendor communication.
• Exposure to logistics or home delivery operations.
The pay ranges from $19.85 to $24.30 per hour. Starting pay may vary based on factors like position offered, education, and experience.
Benefits:
• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program offering various support services.
• Education support programs, including tuition assistance.
• Parental leave and adoption assistance.
• Lowe's associate discount and a variety of additional benefits.
Lowe's is an equal opportunity employer, committed to an inclusive workforce.
💡 Quick Summary
Seeking a career-building opportunity? The Delivery Support Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
