Job Description
Full job description
What You'll Bring;
As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
Drive Sales and Provide Exceptional Customer Service
Ensure associates meet our customer experience expectations.
Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
Have the right number of staff at all times through effective scheduling.
Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
Product, Presentation and Inventory Management
Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
Ensure new product is on the sales floor within 24 hours of being received.
Ensure that all merchandise transfers and consolidations are complete within 3 days.
Confirm that all price changes are completed regularly and following the company standard.
Ensure that the price displayed is consistent with the local competition.
Maintain floor standards and customer service standards and utilize selling skills.
Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
Regularly audit pricing in the department for accuracy.
Pro-Shop/Club Fittings
Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
Modify and repair manufacturer’s clubs to Golf Town standards.
Protection of Company Assets
Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
Ensure bag checks are conducted on all staff when leaving the store.
Confirm refunds are checked daily and verified.
Store security system is updated and conduct monthly alarm sensor testing
Follow proper opening, closing and lockdown procedures.
Training & Compliance
Understand Learning Management System (LMS) training requirements and participate in LMS courses.
Assist in product training for associates in the department and help conduct in-store product training meetings.
Assist in ensuring compliance and execution of company customer service and sales training programs.
Attend vendor clinics for products related to the department(s).
Ensure all Policies & Procedures (P&P’s) are followed in the department.
People & Staffing
Be actively involved in the hiring and training of all staff.
Support SGM with payroll management and scheduling (as needed).
Monitor staff adherence to company policies and procedures.
Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
Support annual performance reviews with all employees.
What You'll Bring;
Post secondary education or equivalent
3-5 years progressive experience in retail supervisory or management capacity.
Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
A passion for retail with a strong understanding of the game of golf.
Strong communication skills, verbal and written.
Energetic and enthusiastic with an ability to work in a fast paced environment.
Organized, able to prioritize and follow-up efficiently.
Strong interpersonal skills, able to relate to and motivate staff.
A commitment to high company standards.
Work Hours
Flex schedule - some weekends and evenings.
Work varied shifts, including weekends and holidays.
#GT123
What We'll Give You;
Play a significant role in our mighty team, which shares a passion for Golf.
Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
Who We Are;
Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.
Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live
an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
What You'll Bring;
As a Department Sales Manager Clubs with Golf Town (GT) your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
Drive Sales and Provide Exceptional Customer Service
Ensure associates meet our customer experience expectations.
Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
Have the right number of staff at all times through effective scheduling.
Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
Product, Presentation and Inventory Management
Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
Ensure new product is on the sales floor within 24 hours of being received.
Ensure that all merchandise transfers and consolidations are complete within 3 days.
Confirm that all price changes are completed regularly and following the company standard.
Ensure that the price displayed is consistent with the local competition.
Maintain floor standards and customer service standards and utilize selling skills.
Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
Regularly audit pricing in the department for accuracy.
Pro-Shop/Club Fittings
Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
Modify and repair manufacturer’s clubs to Golf Town standards.
Protection of Company Assets
Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
Ensure bag checks are conducted on all staff when leaving the store.
Confirm refunds are checked daily and verified.
Store security system is updated and conduct monthly alarm sensor testing
Follow proper opening, closing and lockdown procedures.
Training & Compliance
Understand Learning Management System (LMS) training requirements and participate in LMS courses.
Assist in product training for associates in the department and help conduct in-store product training meetings.
Assist in ensuring compliance and execution of company customer service and sales training programs.
Attend vendor clinics for products related to the department(s).
Ensure all Policies & Procedures (P&P’s) are followed in the department.
People & Staffing
Be actively involved in the hiring and training of all staff.
Support SGM with payroll management and scheduling (as needed).
Monitor staff adherence to company policies and procedures.
Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
Support annual performance reviews with all employees.
What You'll Bring;
Post secondary education or equivalent
3-5 years progressive experience in retail supervisory or management capacity.
Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
A passion for retail with a strong understanding of the game of golf.
Strong communication skills, verbal and written.
Energetic and enthusiastic with an ability to work in a fast paced environment.
Organized, able to prioritize and follow-up efficiently.
Strong interpersonal skills, able to relate to and motivate staff.
A commitment to high company standards.
Work Hours
Flex schedule - some weekends and evenings.
Work varied shifts, including weekends and holidays.
#GT123
What We'll Give You;
Play a significant role in our mighty team, which shares a passion for Golf.
Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
Who We Are;
Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.
Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live
an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
💡 Quick Summary
Seeking a career-building opportunity? The Department Sales Manager, Clubs position is now open for candidates interested in the Customer Care sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
