Job Description
About VOIS_
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 2+,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS _India
In 200+, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role
Primary Objectives:
•Manage operational teams under performance management domain in central stack & automation.
•Accountable for the key service operations activities to deliver appropriately and in accordance with the agreed Service-level agreement.
•Collaborate with engineering function & implement the solutions in production.
•Implement & ensure compliance with best practices, standards, procedures for the department.
•Monitor service performance with tracking, establish corrective measures as needed for the review of service owners/service managers.
•Perform people management activities.
•Create a culture of continuous improvement & development within the teams.
Core competencies, knowledge and experience:
•Overall 10 + years of experience of managing performance management teams.
•5+ years of experience with Unix/Linux administration, understanding of multiple coding
and scripting languages including (PHP, Python, Perl, Shell, RPA) to drive automation within the service.
•Good understanding of DevOps practices & tools like Git, Git-CI, Jenkins, Ansible, ELK, Kubernetes, Kafka, Kibana.
•Good Understanding of infrastructure & network virtualisation fundamentals.
•Good understanding of Agile & waterfall project methodologies
_VOIS Equal Opportunity Employer Commitment
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, ****** orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2026. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 2+,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS _India
In 200+, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role
Primary Objectives:
•Manage operational teams under performance management domain in central stack & automation.
•Accountable for the key service operations activities to deliver appropriately and in accordance with the agreed Service-level agreement.
•Collaborate with engineering function & implement the solutions in production.
•Implement & ensure compliance with best practices, standards, procedures for the department.
•Monitor service performance with tracking, establish corrective measures as needed for the review of service owners/service managers.
•Perform people management activities.
•Create a culture of continuous improvement & development within the teams.
Core competencies, knowledge and experience:
•Overall 10 + years of experience of managing performance management teams.
•5+ years of experience with Unix/Linux administration, understanding of multiple coding
and scripting languages including (PHP, Python, Perl, Shell, RPA) to drive automation within the service.
•Good understanding of DevOps practices & tools like Git, Git-CI, Jenkins, Ansible, ELK, Kubernetes, Kafka, Kibana.
•Good Understanding of infrastructure & network virtualisation fundamentals.
•Good understanding of Agile & waterfall project methodologies
_VOIS Equal Opportunity Employer Commitment
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, ****** orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2026. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch
💡 Quick Summary
Seeking a career-building opportunity? The DGM|Performance Lead position is now open for candidates interested in the Customer Care sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
