Dialer WFM Executive

Manage basic activities on dialer like Agent ID management, Vendor management, Data uploading on dialer etc.

 Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel/departments/vendors.

 New business setup on dialer as per client’s directives (includes service and IVR creation)  Monitoring all inbound & outbound services and raising the flag whenever it is necessary  Implementing the defined Dialing strategy to ensure efficient dialing in a blend environment  Reviewing the call strategy on a periodical basis and fine tune the same to achieve business targets

 Maintain Inbound service levels by call centers by monitoring and tracking data on an active real time daily, weekly and monthly basis

 Keep a track of the necessary KPIs and ensure the set benchmarks are achieved Credence Resource Management v2.0

 Create, maintain and analyze reports on intraday Daily/Hourly, weekly, monthly and yearly basis to monitor performance of strategies implemented across various LOBs

 Initiatives in terms of better management of the systems by proactive controls/checks to be recommended/rolled out to the Management/Ops team

 Managing adhoc requests from Operations and line management efficiently

 Tracking the Dialer downtime, interact with IT actively in troubleshooting the issues

Job Type: Full-time

Salary: Up to ₹480,000.00 per year

Schedule:

Night shiftUS shift

Experience:

dialer: 1 year (Preferred)

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