Job Description
Job Overview
Location: Remote / Vancouver
Our preference is to hire in Vancouver; however, we welcome and will consider applicants from across Canada.
Company: Goli Nutrition
This Is Not A Typical Operations Role
We are looking for someone to own DTC fulfillment end-to-end at one of the fastest-growing consumer brands.
This is not a role for someone who wants a comfortable job managing spreadsheets.
This is for someone who wants to build and run a world-class fulfillment operation at
massive scale.
Our brands are growing extremely fast, and we expect to ship tens of thousands of orders per day.
Your mission is simple:
Every order ships fast. Every time. No excuses.
What You Are Signing Up For
You will be responsible for ensuring every customer order ships within 24 hours.
At scale.
Our goal is to ship 50,000 orders per day while maintaining a customer experience that feels:
fast
reliable
predictable
Customers should feel like their order was processed immediately and shipped instantly.
You will be the person responsible for making that happen.
What You Will Own
You will take full accountability for all things related to DTC fulfillment.
This includes:
Fulfillment Operations
Oversee all processes that ensure orders are packed and shipped quickly and accurately.
Shipping Carrier Strategy
You must deeply understand:
USPS
UPS
FedEx
DHL
regional carriers
You will constantly optimize:
carrier selection
service levels
shipping zones
postage rates
delivery times
Tracking & Shipment Visibility
Customers expect transparency.
You will ensure:
tracking numbers are created immediately
shipments show real movement quickly
delays are identified and resolved fast
You understand that a tracking number without movement creates anxiety for customers.
That is unacceptable.
Cost Optimization
Shipping is one of the largest cost centers in e-commerce.
You will be responsible for:
negotiating carrier rates
optimizing zone strategies
improving fulfillment efficiency
reducing cost per shipment
While maintaining best-in-class delivery speed.
Systems & Scale
Our goal is to build a fulfillment engine capable of handling:
50,000+ orders per day.
You will build systems that allow us to scale without sacrificing:
speed
reliability
accuracy
You should constantly be thinking about:
automation
workflow improvements
operational efficiencies
What This Role Requires
This role requires someone who is:
Relentlessly accountable.
You own the outcome.
Operationally obsessive.
You care about the details.
Extremely responsive.
Shipping problems get solved immediately.
Comfortable working long hours when needed.
Shipping does not stop.
A problem solver.
You find solutions quickly when things break.
What Winning Looks Like
When you succeed in this role:
Orders ship within 24 hours
Tracking numbers show real movement quickly
Customers receive orders fast and reliably
Shipping costs are optimized
Fulfillment becomes a competitive advantage
Customers should trust that when they order from us:
their package is already on the way.
This Role Is Not For Everyone
If you prefer slow environments and predictable workloads, this role is not for you.
If you are comfortable owning outcomes, solving problems quickly, and working hard to deliver results, you will thrive here.
The Opportunity
If you succeed in this role, you will build a world-class fulfillment operation capable of
shipping tens of thousands of orders per day.
Few people ever get the chance to build something at this scale.
We are looking for someone who wants to take on that challenge.
Pay: $120,000.00-$200,000.00 per year
Benefits:
Dental care
Extended health care
Flexible schedule
Paid time off
RRSP match
Vision care
Work Location: Remote
Location: Remote / Vancouver
Our preference is to hire in Vancouver; however, we welcome and will consider applicants from across Canada.
Company: Goli Nutrition
This Is Not A Typical Operations Role
We are looking for someone to own DTC fulfillment end-to-end at one of the fastest-growing consumer brands.
This is not a role for someone who wants a comfortable job managing spreadsheets.
This is for someone who wants to build and run a world-class fulfillment operation at
massive scale.
Our brands are growing extremely fast, and we expect to ship tens of thousands of orders per day.
Your mission is simple:
Every order ships fast. Every time. No excuses.
What You Are Signing Up For
You will be responsible for ensuring every customer order ships within 24 hours.
At scale.
Our goal is to ship 50,000 orders per day while maintaining a customer experience that feels:
fast
reliable
predictable
Customers should feel like their order was processed immediately and shipped instantly.
You will be the person responsible for making that happen.
What You Will Own
You will take full accountability for all things related to DTC fulfillment.
This includes:
Fulfillment Operations
Oversee all processes that ensure orders are packed and shipped quickly and accurately.
Shipping Carrier Strategy
You must deeply understand:
USPS
UPS
FedEx
DHL
regional carriers
You will constantly optimize:
carrier selection
service levels
shipping zones
postage rates
delivery times
Tracking & Shipment Visibility
Customers expect transparency.
You will ensure:
tracking numbers are created immediately
shipments show real movement quickly
delays are identified and resolved fast
You understand that a tracking number without movement creates anxiety for customers.
That is unacceptable.
Cost Optimization
Shipping is one of the largest cost centers in e-commerce.
You will be responsible for:
negotiating carrier rates
optimizing zone strategies
improving fulfillment efficiency
reducing cost per shipment
While maintaining best-in-class delivery speed.
Systems & Scale
Our goal is to build a fulfillment engine capable of handling:
50,000+ orders per day.
You will build systems that allow us to scale without sacrificing:
speed
reliability
accuracy
You should constantly be thinking about:
automation
workflow improvements
operational efficiencies
What This Role Requires
This role requires someone who is:
Relentlessly accountable.
You own the outcome.
Operationally obsessive.
You care about the details.
Extremely responsive.
Shipping problems get solved immediately.
Comfortable working long hours when needed.
Shipping does not stop.
A problem solver.
You find solutions quickly when things break.
What Winning Looks Like
When you succeed in this role:
Orders ship within 24 hours
Tracking numbers show real movement quickly
Customers receive orders fast and reliably
Shipping costs are optimized
Fulfillment becomes a competitive advantage
Customers should trust that when they order from us:
their package is already on the way.
This Role Is Not For Everyone
If you prefer slow environments and predictable workloads, this role is not for you.
If you are comfortable owning outcomes, solving problems quickly, and working hard to deliver results, you will thrive here.
The Opportunity
If you succeed in this role, you will build a world-class fulfillment operation capable of
shipping tens of thousands of orders per day.
Few people ever get the chance to build something at this scale.
We are looking for someone who wants to take on that challenge.
Pay: $120,000.00-$200,000.00 per year
Benefits:
Dental care
Extended health care
Flexible schedule
Paid time off
RRSP match
Vision care
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Director DTC Fulfillment position is now open for candidates interested in the Customer Care sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
