Job Description
Job Description
Director, Human Resources – Brokerage Service & Operations
At Fidelity, our greatest asset is our associates, and we focus on building an environment that allows people to perform at their best and make an impact! Fidelity is committed to advancing in times of challenge, and we will continue efforts to accelerate our support, development, and the professional experience of our Associates. We believe this is central to continued strong growth and growing our market position.
The Role
The HR Director will participate in and lead initiatives that support the Fidelity Brokerage HR strategy with direction from the HR team. This exciting opportunity will work with the Brokerage Service & Operations organization and be involved in all aspects of the human capital strategy, including staffing, compensation, talent management, performance, engagement, development, diversity & inclusion, and will provide direct leader support to enable successful implementation and execution of people practices.
The Expertise And Skills You Bring
• 10+ years of HR business partner experience
• Demonstrates strong business knowledge, understanding priorities and the ability to navigate across business and HR functions.
• Proven HR business partner capability across broad areas, including talent acquisition, compensation, inclusive talent strategies, employee relations, organizational design and development workforce planning, and change management.
• Confident in partnering with, and coaching of, leaders at all levels, challenging and influencing difficult issues and strategic decisions, as well as providing sophisticated solutions to complex issues in an ambiguous environment.
• Demonstrates the ability, flexibility, and resourcefulness to manage several concurrent priorities in a fast-paced deadline driven environment, having comfort with ambiguity.
• Proven ability to actively collaborate and build relationships with business and HR partners to deliver results.
• Proactive problem solver with proven independence, autonomy, and accountability.
• Analytical approach, using data and people analytics to provide key insights and influence organizational and talent decisions.
• Outstanding communication, conceptual thinking, and problem-solving capabilities.
• Strong project manager, thinks end-to-end and masters new concepts quickly.
The Value You Deliver
• Develop, align, and complete programs and initiatives in support of the business strategy. Programs range across business unit-specific, functional, and/or enterprise in nature.
• Work alongside with partners in Compensation to ensure alignment to, and understanding of, compensation philosophies and strategies.
• Drive the integration of performance and business management processes to ensure clarity of goals and expectations for business results, align performance with rewards, and drive a culture of accountability for results.
• Assess organizational efficiency from multiple views of impact and either develop or advise on the development of solutions to support business strategy.
• Use data, measures, and people analytics to provide key insights and influence organizational and talent decisions.
• Identify organizational capabilities and associated talent needs to deliver business results and build a plan to address using talent management tools and resources.
• Partner closely with talent management team to complete initiatives that identify, assess, develop, engage, and reward associates.
• Ensure development solutions are in place to close gaps and build capability & bench strength vital for future leaders.
• Help to coordinate staffing/sourcing strategies and selection process for key roles.
• May assist in inquiries regarding Employee Relations, working with legal, risk, compliance, and security.
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2026. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].
Director, Human Resources – Brokerage Service & Operations
At Fidelity, our greatest asset is our associates, and we focus on building an environment that allows people to perform at their best and make an impact! Fidelity is committed to advancing in times of challenge, and we will continue efforts to accelerate our support, development, and the professional experience of our Associates. We believe this is central to continued strong growth and growing our market position.
The Role
The HR Director will participate in and lead initiatives that support the Fidelity Brokerage HR strategy with direction from the HR team. This exciting opportunity will work with the Brokerage Service & Operations organization and be involved in all aspects of the human capital strategy, including staffing, compensation, talent management, performance, engagement, development, diversity & inclusion, and will provide direct leader support to enable successful implementation and execution of people practices.
The Expertise And Skills You Bring
• 10+ years of HR business partner experience
• Demonstrates strong business knowledge, understanding priorities and the ability to navigate across business and HR functions.
• Proven HR business partner capability across broad areas, including talent acquisition, compensation, inclusive talent strategies, employee relations, organizational design and development workforce planning, and change management.
• Confident in partnering with, and coaching of, leaders at all levels, challenging and influencing difficult issues and strategic decisions, as well as providing sophisticated solutions to complex issues in an ambiguous environment.
• Demonstrates the ability, flexibility, and resourcefulness to manage several concurrent priorities in a fast-paced deadline driven environment, having comfort with ambiguity.
• Proven ability to actively collaborate and build relationships with business and HR partners to deliver results.
• Proactive problem solver with proven independence, autonomy, and accountability.
• Analytical approach, using data and people analytics to provide key insights and influence organizational and talent decisions.
• Outstanding communication, conceptual thinking, and problem-solving capabilities.
• Strong project manager, thinks end-to-end and masters new concepts quickly.
The Value You Deliver
• Develop, align, and complete programs and initiatives in support of the business strategy. Programs range across business unit-specific, functional, and/or enterprise in nature.
• Work alongside with partners in Compensation to ensure alignment to, and understanding of, compensation philosophies and strategies.
• Drive the integration of performance and business management processes to ensure clarity of goals and expectations for business results, align performance with rewards, and drive a culture of accountability for results.
• Assess organizational efficiency from multiple views of impact and either develop or advise on the development of solutions to support business strategy.
• Use data, measures, and people analytics to provide key insights and influence organizational and talent decisions.
• Identify organizational capabilities and associated talent needs to deliver business results and build a plan to address using talent management tools and resources.
• Partner closely with talent management team to complete initiatives that identify, assess, develop, engage, and reward associates.
• Ensure development solutions are in place to close gaps and build capability & bench strength vital for future leaders.
• Help to coordinate staffing/sourcing strategies and selection process for key roles.
• May assist in inquiries regarding Employee Relations, working with legal, risk, compliance, and security.
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2026. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].
💡 Quick Summary
Seeking a career-building opportunity? The Director, Human Resources position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Smithfield offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
