Job Description
Director, IT Engineering, Global
Department: Network & IT Construction
Reports to: Head of IT
Location: United States (Remote or Hybrid)
Employment Type: C2H
Position Overview
The Director, IT Engineering, Global leads the operational backbone of the IT Service Delivery & Support function, transforming IT from reactive support into proactive, measurable value creation. This role is responsible for defining and executing global IT engineering strategy, driving automation, operational excellence, and compliance across the enterprise.
The Director partners closely with Infrastructure, Network, Service Desk, and AI teams to ensure secure, scalable, and resilient solutions that support business growth, operational efficiency, and service reliability across multiple regions.
Essential Job Functions
Lead global IT engineering strategy, architecture, and execution for enterprise systems
Drive automation and standardization initiatives to improve efficiency, consistency, and risk reduction
Oversee ITIL-based service management practices, configuration management, and operational metrics
Ensure compliance with security, regulatory, and governance requirements
Build, lead, and mentor a high-performing IT engineering team across multiple regions
Partner with cross-functional IT and business teams to ensure seamless integration of solutions
Manage vendor relationships and evaluate emerging technologies for business impact
Collaborate with Service Delivery and IT Construction teams during new site activations and infrastructure deployments
Provide Tier 2/3 infrastructure expertise for escalations and complex problem resolution
Key Responsibilities
Manage the full lifecycle of IT engineering initiatives, including planning, design, implementation, and operational support
Establish KPIs and reporting mechanisms to measure service performance, reliability, and operational effectiveness
Maintain documentation standards and enforce formal change management processes
Implement operational governance frameworks, controls, and audit processes
Lead adoption and continuous improvement of ITIL best practices, including incident, problem, and change management
Own and maintain the Configuration Management Database (CMDB) and asset intelligence capabilities
Design and implement operational dashboards, reporting frameworks, and KPI measurement systems
Establish communication standards, collaboration platforms, and knowledge management frameworks
Build and maintain Infrastructure-as-Code capabilities and automation pipelines
Design and implement IT service catalogs and self-service capabilities
Integrate operational tools and automate workflows across platforms
Define and maintain infrastructure standards and reference architectures
Monitor infrastructure utilization, forecast capacity, and support expansion planning
Manage vendor relationships, conduct technology evaluations, and optimize licensing and support costs
Qualifications & Experience
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
Extensive experience in IT engineering leadership within global, multi-site organizations, ideally supporting critical or highly available environments
Proven experience leading complex initiatives, distributed teams, and cross-functional programs
Deep expertise in enterprise architecture, cloud platforms (e.g., Azure, Microsoft 365), automation frameworks, and ITIL-based service management
Hands-on experience with ITSM platforms (preferably ServiceNow), including Incident, Request, and Change Management in a global environment
Strong understanding of cybersecurity, compliance, and regulatory requirements impacting IT operations
Experience with financial operations (FinOps), cloud cost management, and vendor negotiations
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and senior leadership
Demonstrated ability to lead, motivate, and develop teams in a collaborative, results-driven environment
Strong analytical and problem-solving skills with the ability to resolve complex technical challenges
Commitment to continuous learning and professional development
Advanced certifications (e.g., ITIL, PMP, Azure Solutions Architect, CISSP) are advantageous
Ability to prioritize and execute effectively in a fast-paced, high-pressure environment
Experience working with international vendors and service providers
Ability to work independently with limited supervision while collaborating effectively across teams
Expected travel less than 20%
Department: Network & IT Construction
Reports to: Head of IT
Location: United States (Remote or Hybrid)
Employment Type: C2H
Position Overview
The Director, IT Engineering, Global leads the operational backbone of the IT Service Delivery & Support function, transforming IT from reactive support into proactive, measurable value creation. This role is responsible for defining and executing global IT engineering strategy, driving automation, operational excellence, and compliance across the enterprise.
The Director partners closely with Infrastructure, Network, Service Desk, and AI teams to ensure secure, scalable, and resilient solutions that support business growth, operational efficiency, and service reliability across multiple regions.
Essential Job Functions
Lead global IT engineering strategy, architecture, and execution for enterprise systems
Drive automation and standardization initiatives to improve efficiency, consistency, and risk reduction
Oversee ITIL-based service management practices, configuration management, and operational metrics
Ensure compliance with security, regulatory, and governance requirements
Build, lead, and mentor a high-performing IT engineering team across multiple regions
Partner with cross-functional IT and business teams to ensure seamless integration of solutions
Manage vendor relationships and evaluate emerging technologies for business impact
Collaborate with Service Delivery and IT Construction teams during new site activations and infrastructure deployments
Provide Tier 2/3 infrastructure expertise for escalations and complex problem resolution
Key Responsibilities
Manage the full lifecycle of IT engineering initiatives, including planning, design, implementation, and operational support
Establish KPIs and reporting mechanisms to measure service performance, reliability, and operational effectiveness
Maintain documentation standards and enforce formal change management processes
Implement operational governance frameworks, controls, and audit processes
Lead adoption and continuous improvement of ITIL best practices, including incident, problem, and change management
Own and maintain the Configuration Management Database (CMDB) and asset intelligence capabilities
Design and implement operational dashboards, reporting frameworks, and KPI measurement systems
Establish communication standards, collaboration platforms, and knowledge management frameworks
Build and maintain Infrastructure-as-Code capabilities and automation pipelines
Design and implement IT service catalogs and self-service capabilities
Integrate operational tools and automate workflows across platforms
Define and maintain infrastructure standards and reference architectures
Monitor infrastructure utilization, forecast capacity, and support expansion planning
Manage vendor relationships, conduct technology evaluations, and optimize licensing and support costs
Qualifications & Experience
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
Extensive experience in IT engineering leadership within global, multi-site organizations, ideally supporting critical or highly available environments
Proven experience leading complex initiatives, distributed teams, and cross-functional programs
Deep expertise in enterprise architecture, cloud platforms (e.g., Azure, Microsoft 365), automation frameworks, and ITIL-based service management
Hands-on experience with ITSM platforms (preferably ServiceNow), including Incident, Request, and Change Management in a global environment
Strong understanding of cybersecurity, compliance, and regulatory requirements impacting IT operations
Experience with financial operations (FinOps), cloud cost management, and vendor negotiations
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and senior leadership
Demonstrated ability to lead, motivate, and develop teams in a collaborative, results-driven environment
Strong analytical and problem-solving skills with the ability to resolve complex technical challenges
Commitment to continuous learning and professional development
Advanced certifications (e.g., ITIL, PMP, Azure Solutions Architect, CISSP) are advantageous
Ability to prioritize and execute effectively in a fast-paced, high-pressure environment
Experience working with international vendors and service providers
Ability to work independently with limited supervision while collaborating effectively across teams
Expected travel less than 20%
💡 Quick Summary
Seeking a career-building opportunity? The Director, IT Engineering, Global position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
