Job Description
Full job description
Director of Operations & Client Services at Independent RIA
Compensation: $105,000/year + Bonus
About us
We are a Park City, Utah based boutique wealth management firm that provides comprehensive financial guidance and tailored strategies to help high-net-worth individuals and families manage, preserve, and grow their wealth. We act as a single point of contact for a client's entire financial life and as a liaison between the other specialists on the client’s team such as tax attorneys and accountants. We pride ourselves on providing highly customized services and creating deep and lasting relationships with our clients.
We are seeking a Director of Operations & Client Services for an independent Registered Investment Advisor (RIA) to join our growing team. If you enjoy being busy, working with discerning, VIP-level clients and anticipating and solving problems, you will thrive in this role. If you are naturally detail oriented, love creating processes, policies, and efficiencies, you will be a good fit for this role. If you love precision, proactive problem-solving and creating exceptional client experiences, this is a rare opportunity to do meaningful work in a high-autonomy, high-impact role.
This job is ideal for someone who is
People-oriented. You are naturally gifted in dealing with people and excel at managing different personality types. You are unfazed by the intensity of others’ energy and also aren’t easily bothered by different communication styles
Process-oriented. You love creating and improving systems that keep things moving with precision and efficiency
You have a genuine high-energy, high-hospitality, friendly personality
Dependable, meaning you can be counted on no matter what. You are more reliable than spontaneous
Self-managing; you get the job done with excellence, even when nobody is watching
Proactive, anticipatory thinker; common sense goes a long way
The work
Serve as primary support for client service and administrative workflows including resolution of complex service and operational issues
Open and maintain client accounts; process transfers, distributions, and updates; execute portfolio trades and rebalance accounts per investment models
Prepare client meeting materials, operational & client reports, and compliance documentation
Coordinate with custodians, clients, and internal teams to resolve requests
Maintain accurate client and trading records to ensure data integrity across systems and compliance with policies; monitor cash balances, settlements, and trade accuracy
Develop and document operational best practices and compliance policies and procedures
Review and quality-check account paperwork and transactions
Oversee firm-wide operations, systems, and workflows; identify and implement process improvements ensuring efficient, compliant, and scalable operational infrastructure
Partner with advisors and investment leadership to improve client experience, execution efficiency & accuracy, and profitability
Support investment operations and custodial relationships
Lead vendor, custodian, and technology relationships
Your Mindset
Natural desire to please and strong intuition about how to exceed expectations
Proactive, trustworthy and reliable to a fault
Always looking for ways to improve processes and client interactions
Easily handle competing priorities with a flexible mindset and grace
Calm, composed and effective under pressure
Self-governing and self-starting with high, detail-oriented standards
Instinctively handle confidential information with discretion and good judgment
Appreciate autonomy and work well independently but also have strong collaboration skills
Your Experience & Skills
3+ years in operations, concierge services, or high-touch, VIP client services in financial services
3+ years experience in an independent RIA
Extensive experience with Fidelity and Schwab platforms; you know these like the back of your hand
Necessary FINRA Licenses to make trades and advise clients
College degree preferred (but please apply if you’re highly qualified without a degree)
Remote work experience strongly preferred
Other
Office located in Park City Utah
Position fully remote; must be available to attend quarterly events in-person
Typical work hours are 8 AM to 5 PM Mountain time, with team calls starting at 7:45 AM MST; please apply even if you are based in a different time zone
Drug and background test required
Must have at least 3 verifiable references
Willing to sign an NDA; discretion and confidentiality required
Robust health insurance benefits
6% 401(k) matching program
Generous PTO policy
Full-time, $105,000/year + $10,000 annual target bonus
Job Type: Full-time
Pay: $105,000.00 per year
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
License/Certification:
Series 7 (Required)
Work Location: Remote
Director of Operations & Client Services at Independent RIA
Compensation: $105,000/year + Bonus
About us
We are a Park City, Utah based boutique wealth management firm that provides comprehensive financial guidance and tailored strategies to help high-net-worth individuals and families manage, preserve, and grow their wealth. We act as a single point of contact for a client's entire financial life and as a liaison between the other specialists on the client’s team such as tax attorneys and accountants. We pride ourselves on providing highly customized services and creating deep and lasting relationships with our clients.
We are seeking a Director of Operations & Client Services for an independent Registered Investment Advisor (RIA) to join our growing team. If you enjoy being busy, working with discerning, VIP-level clients and anticipating and solving problems, you will thrive in this role. If you are naturally detail oriented, love creating processes, policies, and efficiencies, you will be a good fit for this role. If you love precision, proactive problem-solving and creating exceptional client experiences, this is a rare opportunity to do meaningful work in a high-autonomy, high-impact role.
This job is ideal for someone who is
People-oriented. You are naturally gifted in dealing with people and excel at managing different personality types. You are unfazed by the intensity of others’ energy and also aren’t easily bothered by different communication styles
Process-oriented. You love creating and improving systems that keep things moving with precision and efficiency
You have a genuine high-energy, high-hospitality, friendly personality
Dependable, meaning you can be counted on no matter what. You are more reliable than spontaneous
Self-managing; you get the job done with excellence, even when nobody is watching
Proactive, anticipatory thinker; common sense goes a long way
The work
Serve as primary support for client service and administrative workflows including resolution of complex service and operational issues
Open and maintain client accounts; process transfers, distributions, and updates; execute portfolio trades and rebalance accounts per investment models
Prepare client meeting materials, operational & client reports, and compliance documentation
Coordinate with custodians, clients, and internal teams to resolve requests
Maintain accurate client and trading records to ensure data integrity across systems and compliance with policies; monitor cash balances, settlements, and trade accuracy
Develop and document operational best practices and compliance policies and procedures
Review and quality-check account paperwork and transactions
Oversee firm-wide operations, systems, and workflows; identify and implement process improvements ensuring efficient, compliant, and scalable operational infrastructure
Partner with advisors and investment leadership to improve client experience, execution efficiency & accuracy, and profitability
Support investment operations and custodial relationships
Lead vendor, custodian, and technology relationships
Your Mindset
Natural desire to please and strong intuition about how to exceed expectations
Proactive, trustworthy and reliable to a fault
Always looking for ways to improve processes and client interactions
Easily handle competing priorities with a flexible mindset and grace
Calm, composed and effective under pressure
Self-governing and self-starting with high, detail-oriented standards
Instinctively handle confidential information with discretion and good judgment
Appreciate autonomy and work well independently but also have strong collaboration skills
Your Experience & Skills
3+ years in operations, concierge services, or high-touch, VIP client services in financial services
3+ years experience in an independent RIA
Extensive experience with Fidelity and Schwab platforms; you know these like the back of your hand
Necessary FINRA Licenses to make trades and advise clients
College degree preferred (but please apply if you’re highly qualified without a degree)
Remote work experience strongly preferred
Other
Office located in Park City Utah
Position fully remote; must be available to attend quarterly events in-person
Typical work hours are 8 AM to 5 PM Mountain time, with team calls starting at 7:45 AM MST; please apply even if you are based in a different time zone
Drug and background test required
Must have at least 3 verifiable references
Willing to sign an NDA; discretion and confidentiality required
Robust health insurance benefits
6% 401(k) matching program
Generous PTO policy
Full-time, $105,000/year + $10,000 annual target bonus
Job Type: Full-time
Pay: $105,000.00 per year
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
License/Certification:
Series 7 (Required)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Director of Operations & Client Services; Independent RIA position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
