Director of Operations

Director of Operations, CMHA of Northern BC

Location: Prince George, BC

Reports to: Executive Director

Job Type: Full-time, Permanent

Compensation: Competitive salary, excellent benefits plan, and employer-sponsored pension plan plus non-financial compensation which will be negotiated (e.g., working hours).

About CMHA of Northern BC

The Canadian Mental Health Association of Northern BC (CMHA) plays a vital role in supporting the mental health and well-being of individuals, families, and communities across the region. We provide integrated mental health services, including peer support, housing, addictions recovery, and employment programs. As a key organization in Northern BC, we are committed to reducing stigma, advocating for systemic change, and delivering inclusive, equitable, and culturally responsive care.

CMHA of Northern BC is a branch of CMHA BC and must adhere to the CMHA BC branch agreement, ensuring alignment with provincial policies, standards, and strategic priorities.

CMHA of Northern BC serves a diverse population, including individuals from Indigenous, newcomer, LGBTQIA2S+, and other equity-deserving communities. We also prioritize building a diverse workforce that reflects the communities we serve. Demonstrated experience in Equity, Diversity, and Inclusion (EDI) and intersectionality is crucial to ensure that our policies, programs, and workplace culture are inclusive, equitable, and responsive to the unique needs of the people we serve.

CMHA of Northern BC is guided by a highly diverse and engaged Board of Directors, who bring a wealth of experience and perspectives to help shape the organization’s strategic direction and long-term sustainability. The Director of Operations will work closely with and support the Executive Director in ensuring the effective implementation of strategic initiatives, operational efficiencies, and organizational goals.

An Exciting Opportunity

This is a new leadership role within CMHA of Northern BC, offering an exciting opportunity for a qualified candidate to make a meaningful difference in the lives of individuals living with mental illness and addiction across the vast northern BC region. The Director of Operations will play a pivotal role in supporting staff, managers, and team leads, ensuring they have the resources, guidance, and infrastructure necessary to provide high-quality, client-centered services.

This position requires a highly organized, deadline-driven professional who can effectively manage multiple priorities, meet tight deadlines, and maintain operational excellence in a fast-paced, evolving environment.

Position Overview

The Director of Operations is a newly created senior leadership position responsible for overseeing and optimizing CMHA of Northern BC’s daily operations. This role is critical in driving change management as the organization expands and evolves. The Director of Operations will ensure operational excellence across programs, finance, human resources, and administrative functions, enabling CMHA of Northern BC to fulfill its mission effectively.

This position plays a key role in ensuring that CMHA of Northern BC maintains a client-centered culture, where programs and services are designed and delivered with a deep understanding of intersectionality and the complex identities of the individuals served. Candidates must demonstrate an understanding of mental illness, recovery models of mental health and addictions, and the importance of person-centered, trauma-informed care in service delivery.

The Director of Operations must also have an understanding of brand management, ensuring that CMHA of Northern BC maintains a strong and consistent identity in alignment with CMHA BC and CMHA National. This includes maintaining brand integrity in all communications, marketing, and public-facing initiatives.

This role requires a solutions-focused leader who can navigate challenges, think critically, and implement effective strategies to strengthen CMHA of Northern BC’s operations.

Reporting to the Executive Director, the Director of Operations will work closely with program managers, funders, and community partners to enhance service delivery, improve operational efficiency, and strengthen organizational sustainability.

A key aspect of this role involves working with the Health Employees Union (HEU) to ensure compliance with collective agreements, support labor relations, and foster a positive and collaborative work environment.

Key Responsibilities

Strategic & Operational Leadership

Lead the operational planning and execution of CMHA of Northern BC’s programs and services.
Develop and implement strategies to enhance organizational effectiveness, efficiency, and sustainability.
Drive change management efforts, supporting the organization through structural and operational shifts.
Establish and monitor key performance indicators (KPIs) to assess and improve service delivery and impact.
Ensure that operational processes align with CMHA of Northern BC’s vision, values, and strategic priorities.
Ensure a client-centered culture by embedding trauma-informed, strengths-based, and intersectional approaches in service delivery.
Integrate Equity, Diversity, Inclusion (EDI) and intersectionality into operational policies, practices, and decision-making.
Demonstrate an understanding of recovery models in mental health and addictions and their role in fostering stability, autonomy, and well-being for individuals.
Be solutions-focused, identifying challenges and implementing proactive, innovative solutions to improve operations and program delivery.
Work closely with and support the Executive Director in implementing policies, managing growth, and fostering a high-performing organizational culture.
Ensure CMHA of Northern BC operates in compliance with the CMHA BC branch agreement, upholding provincial policies and organizational standards.
Ensure CMHA of Northern BC maintains brand integrity in alignment with CMHA BC and CMHA National.
Financial & Resource Management

Oversee and manage a multi-million dollar budget, ensuring financial sustainability and accountability.
Work closely with the Executive Director and Finance team to develop, monitor, and manage budgets.
Ensure financial accountability by tracking expenditures, optimizing resource allocation, and identifying cost-saving measures.
Human Resources, Union Relations & Organizational Development

Oversee HR functions, including recruitment, onboarding, training, and performance management.
Ensure compliance with employment laws, union agreements, and CMHA of Northern BC’s HR policies.
Serve as the primary liaison with the Health Employees Union (HEU), managing labor relations, contract negotiations, and dispute resolution.
Program & Service Delivery Support

Collaborate with program managers to optimize service delivery, ensuring programs are culturally responsive, inclusive, and client-centered.
Strengthen partnerships with service providers, government agencies, and community organizations to enhance program reach and effectiveness.
Qualifications & Experience

Master’s degree required in Business Administration, Non-Profit Management, Social Sciences, Public Administration, or a related field.
Highly organized and deadline-driven, with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
Minimum of 5-10 years of experience in operations management, preferably in a non-profit, mental health, or social services setting.
Strong experience in unionized environments, including managing labor relations, working with unions, and interpreting collective agreements.
Demonstrated experience in change management, guiding organizations through operational and structural growth.
Understanding of brand management, ensuring consistency in messaging, communications, and public representation.
Event management experience is an asset, including planning and executing community engagement or fundraising events.
Research experience is an asset, particularly in program evaluation, impact measurement, or policy development.
How to Apply

Interested candidates should submit a resume and cover letter clearly demonstrating their experience and qualifications for this position to:

Elaine Laberge (PhD), Executive Director

Application Deadline: March 21, 2025

Applications will be reviewed on a rolling basis.

Job Types: Full-time, Permanent

Pay: $75,000.00-$+5,000.00 per year

Benefits:

Company pension
Dental care
Life insurance
Paid time off
Vision care
Schedule:

Monday to Friday
On call
Work Location: In person

Application deadline: 2025-05-30
Expected start date: 2025-07-01

Canada
British Columbia
Prince George
1152 3rd Avenue, Show on map Get directions