Director of Service Excellence and Strategic Partnerships

Position Title: Director of Service Excellence and Strategic Partnerships

Reports to: Executive Director

Position Summary:

Reporting to and working closely with the Executive Director (ED), the Director of Service Excellence and Strategic Partnerships contributes to the overall success of St. Mary’s Home (SMH) and plays a key leadership role in ensuring the delivery of high-quality, participant/client-centred programs and services. This position champions continuous improvement, service innovation, and equity-focused practices while building and maintaining strategic partnerships across sectors to strengthen outcomes for pregnant and parenting youth and young families. The Director aligns programs and services with SMH’s mission, vision, and strategic priorities; ensuring adherence to best practices, to funding requirements, licensing, and accreditation standards, risk mitigation, quality assurance and organizational objectives.

Key Responsibilities:

· Provide supervision, support and leadership for members of the Management and Admin Teams;

· Participate in all aspects of human resources management, including overseeing the recruitment, orientation, onboarding, and training of new staff members and supporting ongoing staff training and development, while promoting a positive, inclusive and healthy workplace;

· Oversees operations, including Administration, Facility & IT Management, and ensures continued excellence in service and program delivery;

· Liaise and collaborates with multi-sector onsite and community-based partners, funders, and other key stakeholders building and maintaining strategic partnerships to support SMH’s achievement of service outcomes, reporting requirements and strategic plan objectives;

· Lead continuous quality improvement initiatives across programs, operations and services;

· Ensure all programs meet or exceed standards for licensing, accreditation, and evidence-informed practice;

· Support program evaluation, data analysis, and service planning using a client-centred, trauma-informed, and anti-oppressive approach;

· Work with Managers to oversee data systems (e.g., EMHware) to ensure accurate reporting, outcome tracking, and knowledge sharing;

· Promote a culture of ongoing learning and accountability throughout the organization;

· Maintain effective systems and processes to ensure the successful ongoing engagement and coordination between staff members, onsite and community-based partners, volunteers, students, and other key stakeholders;

· Work with the Managers to ensure essential file management, data collection, assessment, and evaluation tools, and reporting processes are in place and utilized across all programs and services;

· Provide strategic direction and oversight to ensure the ongoing service planning and program development, implementation, promotion, and evaluation;

· Work with Administrative Team to ensure administrative operations, the procurement of new equipment and services, and the ongoing quality of IT systems and infrastructures meet organizational needs and are managed effectively and efficiently, align with organizational policies and budget priorities;

· Ensure compliance with financial and accounting policies and procedures, by approving expenditures for program and support service needs based on budget guidelines;

· Ensure statutory reporting requirements and compliance are met in all relevant areas including those pertaining to not-for-profit organizations;

· Build and maintain strong relationships with funders, community partners, sector leaders, and multi-sector tables;

· Represent SMH at networks and collaborative initiatives aligned with strategic priorities;

· Support fund development and grant reporting efforts by contributing data, analysis, and impact narratives;

· Leverage partnerships to create wraparound service opportunities and amplify the organization’s voice in system planning;

· Share signing authority responsibility for the agency, while adhering to the policies and Bylaws of SMH;

· Contribute to overall organizational development, risk mitigation, and strategic planning and support the ED in meeting agency operational, funding, and legal requirements and maintaining licencing and Accreditation Standards as a Child and Youth Mental Health Agency;

· Ensure policies and procedures are updated as revised as needed and understood and implemented in day-to-day operations;

· Act as a senior leader supporting agency-wide decision-making, operational effectiveness, and strategy implementation;

· Participate actively in staff, leadership, board committee and relevant community meetings;

· Project a positive image of SMH in the community;

· Collaborate closely with the ED and act as temporary replacement for the ED during their absence;

· Carry out other duties as assigned.

Qualifications and Essential Skills:

As the ideal candidate, you are an inspiring leader that brings a combination of:

· Relevant education and a minimum of seven years’ progressive management experience;

· A strong ability to lead and mobilize staff and a demonstrated success in incremental leadership within a not-for-profit setting;

· Exceptional organizational skills and attention to detail, resourceful, flexible, with ability to prioritize tasks;

· Demonstrated leadership abilities, including the ability to work and make decisions independently as well as within a team;

· Experience in all aspects of human resources management, including supervising and managing staff and achieving organizational and project deliverables;

· Demonstrated experience with overseeing budgets and ensuring compliance with contribution agreement requirements;

· Demonstrated success in developing partnerships and influencing systems change;

· Proven experience leading service quality, evaluation, or continuous improvement initiatives;

· Strong knowledge of community-based service delivery models and equity-informed practices;

· Exceptional administrative and project management skills, including a strong aptitude for managing multiple priorities simultaneously;

· Strong problem-solving and critical thinking abilities, demonstrating exceptional judgment, discretion, and decision-making skills;

· Excellent computer skills, highly proficient in Microsoft Office and Outlook and familiar with client database software (EMHWare experience is an asset) and IT systems;

· versatile, skilled, and effective communicator with demonstrable evidence of strong written and oral communications skills and the ability to build trust, navigate complexity, and align diverse stakeholders;

· Knowledge of funding models, contribution agreements, and data-informed reporting;

· Ability to work in a dynamic, fast paced environment with competing deadlines;

· Ability to adapt to changing needs of the organization;

· Experienced and inclusive leader with exceptional communication, innovative systems thinking, team and stakeholder engagement skills;

· Experience working in the community with a strong understanding of government, policy, programming, and funding models related to social services;

· Demonstrated experience improving processes and systems with a continuous improvement culture;

· Fluency in English required; fluency in French is considered a strong asset.

If the opportunity to positively impact SMHs mandate interests you and you meet the criteria above, please apply in confidence by submitting your resume and cover letter outlining your interest in this position. Applications will be reviewed as they are received, and interviews will be scheduled accordingly.

This position will remain open until filled.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Schedule:

Monday to Friday
Work Location: In person

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