E-commerce Support Executive – Remote Position

Job description
We are seeking a proactive and tech-savvy E-commerce Support Executive to join our remote customer success team. Based in Canada
, you will play a crucial role in providing timely, professional, and solutions-focused support to our online customers and partners. This is an excellent opportunity for individuals passionate about e-commerce, digital operations, and helping others through a seamless online shopping experience.
Key Responsibilities
• Handle customer inquiries via email, live chat, and support tickets
• Resolve issues related to orders, returns, payments, tracking, and account access
• Troubleshoot technical and product-related problems across e-commerce platforms
• Collaborate with internal departments (logistics, marketing, product) to ensure customer satisfaction
• Update product listings, prices, and availability as required
• Provide after-sales support and ensure positive customer journeys
• Document support interactions and maintain accurate customer records
• Identify and report trends in user issues for ongoing process improvement
Required Skills and Qualifications
• Strong written and verbal communication skills in English (French is a plus)
• Familiarity with e-commerce platforms like Shopify, Woo Commerce, Magento, or Amazon Seller Central
• Excellent problem-solving skills and customer-focused mindset
• Ability to multitask and work in a fast-paced virtual environment
• Experience with support tools like Zendesk, Freshdesk, or Intercom
• High level of attention to detail and accuracy in communication
Experience
• 1–3 years of experience in customer service or e-commerce support
• Prior experience in a remote or virtual customer support role is an asset
• Experience working with Canadian or North American online retailers is preferred
Working Hours
• Fully remote position – work from anywhere in Canada
• Full-time or part-time hours, depending on availability
• Some flexibility to work evening or weekend shifts is a plus
Knowledge, Skills, and Abilities
• Solid understanding of online shopping platforms and digital order workflows
• Comfortable using cloud-based tools and collaboration platforms (Google Workspace, Slack, Trello, etc.)
• Self-motivated and capable of working independently
• Ability to manage customer expectations with professionalism and empathy
Benefits
• Work from the comfort of your home
• Competitive hourly rate or monthly salary
• Flexible work schedule with paid breaks
• Opportunities for advancement in a growing digital business
• Supportive team culture with virtual team-building and training sessions
Why Join Us?
• Be part of a fast-growing e-commerce company focused on innovation and customer delight
• Join a remote-first team that values flexibility, diversity, and autonomy
• Work on meaningful customer interactions that directly impact business success
• Build your career in one of Canada most promising digital sectors
How to Apply

If you are ready to help shape the future of online shopping, we would love to hear from you!

Please send:
• Your resume
• A brief introduction or cover letter
• Details about your experience with e-commerce platforms
• Your availability and preferred work hours
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Canada
British Columbia
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