Ecommerce Operations Executive

At Sephora, we stand together and we stand for something more since 1+6+. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty.

As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. Across Australia and New Zealand, we have circa 34 stores, a growing online platform and we plan to grow this year on year. Not only do we have stores we also have a head office based in Sydney CBD. Sephora has a diverse number of roles to offer.

Sparked by energy and excitement, our passion is contagious. So, if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.


While at Sephora, you'll enjoy...

Opportunities for personal development here in Australia and New Zealand
Opportunities across our global group of high-end luxury brands
Gifted products throughout the year along with store discounts of up to 45% off
Paid Parental Leave, Birthday Leave & Personal Leave
Health and well-being initiatives including: Discounted Gym memberships & 24/7 Mental Health well-being programs
Life Insurance
Unique online learning platform
Fun social calendar
Fortnightly Pay + Super

The Opportunity:

As Sephora's E-Commerce Operations Executive you will be responsible for supporting the seamless execution of our online business for Sephora Australia and New Zealand. This position will sit within the wider E-Commerce team and will work closely with our local team and regional counterparts to develop programs and processes to deliver optimized customer communications across various channels, a smooth customer experience and executing engagement strategies on our sites. The ideal candidate will be proactive, digitally curious, customer obsessed, and able to collaborate across multiple teams.


You’ll shine here if you enjoy…

Supporting the wider E-Commerce team with the execution of emails, push notifications, and app notifications related to marketing campaigns, promotions, FAQ updates and policy changes to ensure a consistent and engaging customer experience across multiple channels.
Working with the E-Commerce Manager to oversee Edm and App Push message testing to best optimize communications
Working closely with internal teams to improve marketing communication journeys and reduce friction in customer interactions.
Being the POC for the Customer Service centre to resolve high level issues relating to local campaigns, last mile issues, brand related issues and local cultural topics.
Being the POC for ACCC, Fairtrade and other governing bodies for ANZ, managing any reporting requirements that arise.
Collaborating with internal teams and external vendors to manage gift cards, refunds and promotional adjustments for customer transactions.
Developing and executing onsite gamification initiatives including monitoring and analyzing performance.
Tracking and analyzing the performance of animations and prepare weekly performance reports.
Being a part of the marketing team working closely alongside the E-Commerce Manager and support additional e-commerce and operational initiatives as needed to ensure smooth business execution.


We would love to hear from you if you have:

2-3 years of experience in e-Commerce or marketing (a plus if it’s with a beauty and/or retail brand)
Experience with the Australian Beauty retail market
Familiar with customer communications and engagement
Experience in a customer service position (in store or an e-commerce environment)
Comfortable working with data, analyzing key metrics and drawing insights
Able to display a past history of executing end-to-end campaign management


You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Australia
New South Wales
Sydney Show on map Get directions